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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hot water for a shower is not hot at all
Business response:
Thank you for staying at Extended Stay America. We are happy to know you had a pleasant stay. Corrective actions have been taken by our Maintenance team to make sure all the equipment in our guest room is well-maintained. Thank you again for your review, and we hope to welcome you back soon. Sincerely, Hotel Management
Ok Stay but Could have been better. Our stay was pretty good. When we first got to the hotel and checked in our NON Smoking Room smelled like the community ash tray. I went down to the front desk and the gentleman working the desk was great, he switched our room immediately. The new room was good but on the 2nd night we could smell one of our neighbors smoking pot through our bathroom.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Comfy Room was clean and comfortably warm when weather was very chilly
Business response:
Max, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you enjoyed your stay and found your room comfortable. We look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Mason, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Will stay again! Perfect stay. Slept like I was in my own bed, and I typically have trouble falling asleep in hotels. Hawa, the woman at the front desk, was great. Very polite and helpful.
Business response:
Drew, thank you for your wonderful review of Extended Stay America. We are delighted to read you loved the comfort our beds provide and that you were impressed with the excellent service provided by Hawa. We will be sure to share your compliments with her. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Doris, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Good hotel for my conference attendance Check in went smoothly though I was charged 9K instead of my normal one night rate so it did take extra time to straighten that out. I also had to ask for a copy of my bill and payment. The desk assistant was very nice at check in.I know pets are allowed in the hotel and that can be hard on the carpets; but they really could use an update. Lighting in the bath was not ideal for applying morning make up and the toilet was not flushing properly. There was no coffee maker or coffee in the... read more
Business response:
Pam, thank you for staying with us. We are happy to know you liked our convenient location and that you had an overall pleasant stay. However, we are sorry for the difficulties you experienced while here, and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We regret the inconvenience caused and truly hope you will give us another chance to prove that we are committed to providing outstanding service. Sincerely, Ho... read more
Decent little room, especially for the money! Nothing horrible about this place. It's certainly bare bones, but that's fine by me. The staff was super helpful; the room was clean except for one cobweb up in the corner, but big deal. You do have to ask for dishes etc if you plan to eat or cook meals there, but they lend them for free. My only serious complaint was the awful selection of TV channels, but they have wi-fi, so you can watch other channels on your tablet if you have one. I'd definitely stay here again.
Business response:
Jennifer, thank you for evaluating to stay at Extended Stay America. We are happy to read you found us to be a good value and that you liked the service offered by our front desk staff. However, we are sorry you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience caused. Your concerns have been shared with the concerned team members to improve the facilities and services moving forward. It was a pleasure having you as our guest, and we hope to have the chance of welcoming you back soon. ... read more
It wasn't clean at all, bed sheet had hairs and stains
Business response:
Thank you for staying with us. Although you had an overall nice stay, we apologize for the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we double check each of our rooms prior to the next guest arriving. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 4.2 star rating with 1,451 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.