Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Dear Barbara, thank you for choosing Extended Stay America for your recent accommodations. We're glad you find our staff to be friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments to let them know their efforts were noticed. We appreciate you being our guest and hope to welcome you back soon! Sincerely,Hotel Management 

Business response:

Dear Alexander, thank you for choosing our hotel and taking the time to write a review. We are glad everything went well with your check-in and check-out and that you enjoyed most of your stay. However, we are sorry our complimentary grab-and-go breakfast offerings did not meet your satisfaction. Your concern will be shared with our Brand Leaders so that they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you again for sharing, and we hope to see y... read more

Business response:

Dear George, thank you for staying with us. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We have also shared your feedback regarding cleanliness with our housekeeping team. To ensure the cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We are sorry if this was not communicated to you. We look forw... read more

Business response:

Dear Joni, thank you for staying with us and sharing your comments online. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for the cleanliness and overall condition of our suites, we understand you were hoping for something a little more modern and fresh. Your feedback has been shared with our brand leaders regarding remodeling, but until that time, we will continue to place our emphasis on providing the cleanest suites and the friendliest service in town. We hope you will re... read more

Business response:

Dear Ron, thank you for taking the time to share your experience. We know how small details add up to impact our hotel's overall impression significantly. Therefore, we would like to apologize that your stay was not the seamless visit you deserve. We have shared your feedback with the housekeeping and maintenance team to ensure it's taken care of. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management