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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Extended Stay America Hotel Washington, D.C. - Gaithersburg - North is located at 205 Professional Dr, Gaithersburg, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The reception area needs to be improved. The fixtures, doors every thing was old and decrepit. Plus the $250 deposit required to cover loss and breakage!!!
Business response:
Simone, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Clean and comfortable Clean comfortable room, especially comfortable bed and pillows. Kitchen counter and sink area is a bit worn, but this property is in better condition than many.
Buena hubicacion y cómodo,lo único mal es que en el tercer piso hubo ruido toda la noche yo estaba en el segundo piso
Business response:
Barbara, thank you for choosing to stay at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay, and our location was perfect for your needs. We hope you will accept our apologies for the noise disturbances you experienced from the third floor. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Ok stay Overall stay was Ok, room had a smell, soap couldn’t lather.,
Business response:
Thank you, Regina, for taking the time to leave feedback. We are glad you had a pleasant overall stay. However, we apologize for the difficulties you experienced with the odor and bathroom amenities in the room. Your review will be discussed with the housekeeping team to make the necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
You get what you pay for Front desk Customer service: she was nice but sturdy, but it didn’t accommodate us well by their policy. When we try to get our rooms it was not available for handicap room, she added if you want to get a room before three- it was additional $40 and another $40 leaving two hour later. The room was okay with comfortable bed, TV wasn’t working, and with NO breakfast provided including coffee, hot water, bowls, spoons for our oatmeal cereal and tea.
Business response:
David, thank you for sharing your detailed evaluation regarding your stay with us. We are pleased you were overall satisfied with our accommodations. That said, we regret not meeting all of your expectations. Your feedback is much appreciated, and we have shared it with our front desk and breakfast team to improve our service delivery. We hope the positive aspects of your visit will allow you to come and see us again the next time you are in this area. Sincerely, Hotel Management
it is what it is The exterior needs to be cleaned for trash, bottles, and cigarette butts daily, but that doesn't seem to be happening. Room was adequate for our needs and clean overall. Service tended to be a bit slow. One side exit had a "permanent cast" of drinkers and smokers, so if things like that bother you, this is probably not your kind of place.
Business response:
Lisa, thank you for including us in your travel plan, We are pleased to know you liked your accommodation. That said, we are sorry for the inconvenience you had while you were here. We have taken note of your observations and hope you will continue to choose us again! Sincerely, Hotel Management
I don't like the smell in the hallways. Smells like cooking oil or something odd
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 4.3 star rating with 1,186 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.