This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Extended Stay America Hotel Washington, D.C. - Gaithersburg - North is located at 205 Professional Dr, Gaithersburg, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected. Old looking. Unfinished work in bath room. Would not stay here again.
Business response:
James, thank you for selecting our hotel. We apologize for the disappointment you had with the condition of our hotel and the issue in your suite. We will relay your comments to our leadership team to enhance our guest experience. We hope to receive an opportunity to host you in the future. Sincerely, Hotel Management
Business response:
Ryan, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Okay I like it. Two things I want to address is a strong smell (from cleaning chemical products and TV have no closed captioning. They both are disappointed. Other hotel fare better than Extended Stay America. One thing I like is mini kitchen. That’s a plus.
Business response:
We thank you for your feedback and we will use it to for improvement
Don’t like smell and no closed captioning.
Business response:
Hilda, thank you for being our guest. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you enjoyed the other aspects of our hotel, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
EXTENDED STAY VISIT The check in was not good. The crew could not pull my information. They said it was because I checked in after midnight, even thou I sent a message thru Hotels.com and I called to say I was going to be late checking in.
Business response:
Willie, thank you for choosing Extended Stay America and for sharing your review. We apologize for the inconvenience you experienced at the time of check-in with your reservation. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Oh! My back! The place was alright for the price. The mattress obliterated my partner's and my back. Feels as though you'd have to pay more than $100 just to sleep in a hotel with a decent mattress.
Business response:
Thank you for your recent stay with us. We always want our guests to have a gratifying experience, which is why it was disappointing to read the bed in your room was not very comfortable. We know this was an inconvenience, and we will have our engineering team look into that particular bed right away. We hope that overall you enjoyed the other aspects of our hotel, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Business response:
Corey, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 4.3 star rating with 1,186 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.