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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Better than sleeping in your car AC in my room didn’t work well. When I complained at the front desk on a Saturday morning, I was told the maintenance man wouldn’t be until Monday. (My check out day) I asked to be switched to a different room in the front desk clerk said they were full although I doubt that was true. The grab and go breakfast was coffee, hot water for tea or oatmeal or hot chocolate, breakfast bars, and unappealing muffins. Carpet had stains, lighting was not very bright, and the facility could probably just... read more
Business response:
Thank you for posting a review of your stay. We are glad you were pleased with our comfortable beds and that you had a pleasant stay overall. However, we regret not meeting some of your expectations and apologize for the concerns you had with your room. We will share your comments with our maintenance team and make sure the problem is resolved. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Staff
Business response:
Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management
Nothing fancy, typical hotel for a one night stay. I did not appreciate the length of time I spent standing at the counter waiting for someone to come check me in; I literally had to call the hotel telephone number to tell the gentleman I was there waiting. He was very pleasant and accommodating during check in. I understand that the “business center” amenity is unavailable at many hotels due to COVID-19 restrictions, however, I really needed to print something and even asked if he could print it for me. He would not.
Business response:
Thank you for being our guest. Although you had an overall pleasant stay with us, we are sorry for the delay you experienced at the time of check-in. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,028 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.