This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok stay Overall stay was Ok, room had a smell, soap couldn’t lather.,
Business response:
Thank you, Regina, for taking the time to leave feedback. We are glad you had a pleasant overall stay. However, we apologize for the difficulties you experienced with the odor and bathroom amenities in the room. Your review will be discussed with the housekeeping team to make the necessary corrections. We appreciate your comments and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
You get what you pay for Front desk Customer service: she was nice but sturdy, but it didn’t accommodate us well by their policy. When we try to get our rooms it was not available for handicap room, she added if you want to get a room before three- it was additional $40 and another $40 leaving two hour later. The room was okay with comfortable bed, TV wasn’t working, and with NO breakfast provided including coffee, hot water, bowls, spoons for our oatmeal cereal and tea.
Business response:
David, thank you for sharing your detailed evaluation regarding your stay with us. We are pleased you were overall satisfied with our accommodations. That said, we regret not meeting all of your expectations. Your feedback is much appreciated, and we have shared it with our front desk and breakfast team to improve our service delivery. We hope the positive aspects of your visit will allow you to come and see us again the next time you are in this area. Sincerely, Hotel Management
it is what it is The exterior needs to be cleaned for trash, bottles, and cigarette butts daily, but that doesn't seem to be happening. Room was adequate for our needs and clean overall. Service tended to be a bit slow. One side exit had a "permanent cast" of drinkers and smokers, so if things like that bother you, this is probably not your kind of place.
Business response:
Lisa, thank you for including us in your travel plan, We are pleased to know you liked your accommodation. That said, we are sorry for the inconvenience you had while you were here. We have taken note of your observations and hope you will continue to choose us again! Sincerely, Hotel Management
I don't like the smell in the hallways. Smells like cooking oil or something odd
Smoking in the building I had to sign a waiver that said there was no smoking in building or it was a $250 fine. The 2nd floor, where my room was, smelled like smoke as soon as I got off the elevator. I don't know how they monitored the smoking in the building but it did not smell good.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,028 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.