Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Thanks for the review. It’s a pleasure knowing your overall visit with us was an enjoyable one. Also, your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Also, we have asked our housekeeping team to be more diligent going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Netasha, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Hector, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel and for the excellent feedback! We are delighted to know you had a great experience on arrival and that you were impressed with our ideal location. Thanks again for your kind review. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dominique, thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the housekeeping issues and the lack of towels. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management