Extended Stay America - Washington, D.C. - Gaithersburg - North

J 

on Expedia

6 years ago

People are nice. Room stunk. Think someone had been smoking in it before. 

Anonymous 

on Expedia

6 years ago

Great facilities except the carpet in hallways and my room (probably others) is way past replacing or deep professional cleaning. Gave room and hallways an overall damp smell. Great place otherwise. Fix this and you can compete at even higher rates. 

Anonymous 

on Expedia

6 years ago

Not coming back 

Anonymous 

on Expedia

6 years ago

There was spilled coffee all over the air conditioner and coffee rings on the counter and the floor was dirty when we checked into our room, although there was a postcard on the bed saying the manager himself had checked out room for cleanliness and freshness. 

Anonymous 

on Expedia

6 years ago

The only thing convenient about this hotel is it's location. It wasn't very clean; the lobby smelled pungent and so did my room. My room wasn't very clean; there were stains on the blankets, holes in the bath tub, the bathroom door could be pushed open and didn't lock. An outlet was broken, there was a hole in the wall by the door, the bathroom knob was broken, the toilet paper was obviously not a new roll. There were stains in the fridge, on the table and the floor. I was pretty concerned about how disgusting my room and th... read more

Anonymous 

on Expedia

6 years ago

I like the concept, but customer service is terrible. The people at the front desk should be told that the customers are paying their salary.