Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Thank you so much for the perfect rating of Extended Stay America. It is great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you so much for being a loyal customer. We appreciate your business 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your review of our hotel. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Dear Dominique, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management 

Business response:

Dominique, we apologize for the maintenance issue in your room. Your feedback is discussed with the concerned team for review and action. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. Kindly note, towels, and other articles are available and complimentary at the front desk. We are sorry for the disturbance caused to you. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Barbara, thank you for evaluating your experience at Extended Stay America. We are sorry for the odor issues you had in your room and the inconvenience this caused you. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We appreciate your feedback and hope to have another chance when you are in our area. Sincerely, Hotel Management 

Business response:

Elgin, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management