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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The whole place was filthy. Found bacon and pancakes ( moldy) in microwave, floors filthy, I wiped up some spots with a towel it was black when I finished. Parking lot dirty, trash pushed into weeds. Unsavory people hanging out in parking lot drinking beer.
Business response:
Dear Teresa, Thank you for your review of our hotel. We aim to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to cleanliness very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels.Sincerely,Hotel Mana... read more
They claim they have breakfast but it's just a coffee and tea with no creamer!
Business response:
Dear Guest, Thank you for being our guest. We regret your disappointment that our grab-and-go breakfast options didn't meet your expectation. Your feedback will be shared with the appropriate leaders so they know our guests' wishes regarding breakfast choices which assists them in determining future options. We hope to have the opportunity to better your stay, should your travel plans bring you back to the city.Sincerely,Hotel Management
Smelled like weed, scratched furniture, stained ceilings, hair in tub, no hot water for the oatmeal breakfast
Business response:
Dear Jean, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing our guests with clean, comfortable, and well-maintained suites; therefore, we sincerely apologize this was not your experience. We have shared your comments appropriately and hope you give us another opportunity to provide you with the flawless stay you deserve! Sincerely,Hotel Management
Dead Shower A terrible experience and came close to leaving. The place needs extensive repairs, my shower did not work at all. I had to use the kitchen sink to wash my hair.
Business response:
Dear Robert, We are sorry for not meeting your expectations with the quality and condition of our accommodations. Your concerns about the need to update are shared with our concerned individuals for further action plans. We are sorry for the shower issue you mentioned, and our maintenance team is addressing the same on a priority basis. Our commitment is always to offer better service for our guests, and we look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
They had roaches in the bathroom, the smell in the whole place. The staff is non-existent. As I left nobody was there for check out. Not all of them are properly trained. I had to throw away my toothbrush and shake out all my clothing. I will not be returning to this hotel.
Business response:
Dear Charlese, Thank you for sharing your feedback with us, and we apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to every guest is our top priority; therefore, we have shared your comments with our concerned team and hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to see you soon. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,094 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.