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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hungry Old rotting food in the microwave from previous guest...ewww!! Who knows how long it's been in there for?
Business response:
Eddie, thank you for taking the time to review your stay. I am concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you back our way. Sincerely, General Manager
Never Again!!!!! I should have known by the grimy look of the entrance area that my stay at this location was going to be horrible, nonetheless, I opted to stay there. There was an immediate foul odor upon entering my room and as days went by it was apparent that someone with a pet (perhaps a dog) had previously live in the room for an extended period of time. Over the course of my stay, it rained heavily a couple of days. And as a result of the heavy rain, 8 or 9 of the approximately 15 TV channels were unavailable. Accordi... read more
Business response:
Michael, first and foremost, I would like to offer you my apologies for the inconvenience that you experienced during your stay with us. We have processes in place which involves deep cleaning our rooms after our 4-legged guests stay so the suites will be fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements, so future guests are not similarly impacted. Your feedback is vital and it will be used as a tool to improve our service, facilities, and amenities. We value your... read more
Will not stay there again Very disappointing, first it's not convenient to 270, the only nearby food is at a 7 11. Then the room was freezing, the window open and the air set to 64. The floor was wet and the bed had no top sheet. When I tried to get service to get me a top sheet I couldn't make contact with anyone. Finally called Hotels.com that managed to reach someone and I could then go down to the front desk, pick up a sheet and make the bed myself. Will not stay there again
Business response:
Gwen, please accept our sincere apologies for not living up to your expectations, or ours. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope you will consider giving us another chance to prove we are... read more
Biggest disappointment ever! I have stayed at other Extended Stay America hotels and been quite happy, but this one was awful. Dirty. Fridge didn't keep food cold. No kitchen utensils, etc. Fridge never worked even though we reported the problem, so food spoiled. Asked for more pillows which they brought but no pillowcases. No mattress pads. Trash never emptied. With spoiled food, it smelled bad. Put it in hall and still never emptied. No housekeeping. Very dissatisfied.
Business response:
Thank you for being loyal to our brand. We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Unclean & unsafe This hotel was very dirty. Stairwells and hallways had enough dirt your feet left noticeable footprints. The towels were stained, carpet had a damp sticky feel, and toilet paper was out. Window to the room was broken- to the point where it wasn't able to be closed. If our stay would have been more than one night, we would have refused to spend the night. There is an updated extended stay right next door, (50 ft away) and it appears the staff focuses mainly on that "South" location rather than the "North" loc... read more
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Not worth $75 Not clean - AT ALL, broken windows, no coffee maker. Look elsewhere for $75. Staff was friendly and helpful, but would not stay here again.
Business response:
Jason, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Poor service I requested to check in two hours early but they didn't accept my request
Business response:
Bernard, we're deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Bed Issues Our first night there we realize the mattress had been flipped; however this was a mattress that was not made to be flipped and we were sleeping on flat springs side. Told the staff the very next morning and on our second day the mattress was not exchanged nor were we given a new room. The issue was left unresolved. On the third day when I complained again, the our issue resolved and we were moved to a new room! When we turn down the bed to go to sleep in the new room on our third night stay, The bed was made in p... read more
Business response:
Chris, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Never Again 20 minutes to check in while receptionist talked on the phone to her friend. Elevator had old food stains all over the floor and smeared dirt on the walls. Hallways and stairwells were filthy with carbage and cigarette butts. Shower water knob was not attached to valve. No hot water comes out of the bathroom sink. Old noodles were left in the kitchen sink for me as a welcome!. Work desk chair was completely broken. This place would have to be 100% better to be a sh$#hole!
Business response:
Bill, we sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We deeply regret the inconvenience caused, and please give us another opportunity to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.