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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Biggest disappointment ever! I have stayed at other Extended Stay America hotels and been quite happy, but this one was awful. Dirty. Fridge didn't keep food cold. No kitchen utensils, etc. Fridge never worked even though we reported the problem, so food spoiled. Asked for more pillows which they brought but no pillowcases. No mattress pads. Trash never emptied. With spoiled food, it smelled bad. Put it in hall and still never emptied. No housekeeping. Very dissatisfied.
Business response:
Thank you for being loyal to our brand. We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Unclean & unsafe This hotel was very dirty. Stairwells and hallways had enough dirt your feet left noticeable footprints. The towels were stained, carpet had a damp sticky feel, and toilet paper was out. Window to the room was broken- to the point where it wasn't able to be closed. If our stay would have been more than one night, we would have refused to spend the night. There is an updated extended stay right next door, (50 ft away) and it appears the staff focuses mainly on that "South" location rather than the "North" loc... read more
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
Not worth $75 Not clean - AT ALL, broken windows, no coffee maker. Look elsewhere for $75. Staff was friendly and helpful, but would not stay here again.
Business response:
Jason, thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Poor service I requested to check in two hours early but they didn't accept my request
Business response:
Bernard, we're deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will give us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Bed Issues Our first night there we realize the mattress had been flipped; however this was a mattress that was not made to be flipped and we were sleeping on flat springs side. Told the staff the very next morning and on our second day the mattress was not exchanged nor were we given a new room. The issue was left unresolved. On the third day when I complained again, the our issue resolved and we were moved to a new room! When we turn down the bed to go to sleep in the new room on our third night stay, The bed was made in p... read more
Business response:
Chris, please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We deeply regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Never Again 20 minutes to check in while receptionist talked on the phone to her friend. Elevator had old food stains all over the floor and smeared dirt on the walls. Hallways and stairwells were filthy with carbage and cigarette butts. Shower water knob was not attached to valve. No hot water comes out of the bathroom sink. Old noodles were left in the kitchen sink for me as a welcome!. Work desk chair was completely broken. This place would have to be 100% better to be a sh$#hole!
Business response:
Bill, we sincerely apologize that you experienced so many difficulties during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We deeply regret the inconvenience caused, and please give us another opportunity to serve you better in the future. Sincerely, General Manager
The shower did not work at all in the morning. Was unable to use it. They did not offer another room.
Business response:
We sincerely apologize for the maintenance issue you encountered in your room and that our associates didn’t resolve it to your satisfaction. We have shared your feedback with our entire team to prevent anything like this from happening again. We regret the inconvenience caused and hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Horrible Experience. After waiting a long time to be assisted. The room that was issued to me had not been cleaned yet. I had to return to the front desk and reqest a new room. The new room had several light bulbs that did not work. The picture on the tv was grainy. Bad experience overall.
Business response:
Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, General Manager
No review Had no cooking utensils for both nites had actual go out for breakfast lunch and dinner unacceptable...will never stay here again
Business response:
We sincerely apologize for your disappointment with the in-suite amenities. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. We deeply regret the inconvenience caused, and please give us the chance to make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.