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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Though they were drastically understaffed, I found that the ones that were actually working were very nice. The place overall was a dump. Our keyless entry card for our door had to be fixed three different times. Could not use the air conditioner because it blew the curtains like a ghost. Could not open the curtains because the window was right next to the bed on a ground-level room. The room smelled like a combination between cigarettes, wet dog, mold, and God knows what else. Will absolutely never ever ever stay there agai... read more
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
The front desk staff has multiple duties which limits their ability to be present at the front desk most of the tome. Staff is friendly. However, the property could be better maintained considering there’s a huge spider web on one of the hallway lights.
Business response:
Cece, we appreciate being our guest at Extended Stay America. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for a great stay. Thank you for your constructive feedback, and we look forward to serving you again soon. Sincerely, Hotel Management
They never have any plate packages available. Housekeeping was supposed to come on Thursday didn’t. Ants everywhere.
Business response:
Thank you for writing us back. We apologize for the service issue and the lack of kitchenware. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was what I needed. Nice facility, clean, quiet and good price.
Business response:
Thank you for taking the time to review your stay at Extended Stay America. We're delighted to know you loved our well-maintained property and that you found us to be at a fair price. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Our stay was very comfortable and we enjoyed the nice staff at this location
Business response:
Sheri, thank you for the glowing review of Extended Stay America. We're thrilled to know you had a great time with us and that the service provided by our excellent associates way beyond your expectations. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
It’s an ok hotel It was ok. We had some late night noisy people the last couple days. No one attempted any cleaning of lobby area after someone tracked mud throughout area. Not sure if I’d stay there again.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the noise issue you experienced. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping team to be more diligent going forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.