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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yuck. Very dirty.
Business response:
Shamieka, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Very dirty room and smelled of smoke.There are better hotels in the area.
Business response:
Paul, we offer our sincere apologies for the housekeeping and noise issue you encountered while you were here. Your concerns regarding odor and cleanliness are discussed with the appropriate team to ensure that remedial steps are taken immediately. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Room is spacious and they offer free breakfast, staff are nice
Business response:
We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. Thank you for your wonderful comments about our comfortable hotel, our friendly and accommodating team, and the ease and variety of our grab-and-go breakfast. Your feedback is valuable, and we hope you will visit us again. Sincerely, Hotel Management
Complaint Hair in the bathtub not just a little it was a lot. Horrible that they didn't clean it.
Business response:
Kelly, our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.