This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was someone's dirty sock left in the closet in my room, and the grab and go breakfast didnt even include bananas...thats pretty cheap in my opinion..i probably wont stay at least in the germantown,md one ever again
Business response:
John, thank you for staying with us during your visit. It was disheartening to read the housekeeping issues in your rooms. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We regret our breakfast offerings were not of your liking and will share your comments with our brand leaders when determining new choices future implementations. We are sorry for this unpleasant experience and would love to make it up to you on a ne... read more
Funny smell in the halls sinks and tubs were getting worn out , otherwise room was large and nice
Business response:
Thank you for your review. Although you liked our spacious suite, we are sorry for the odor you experienced. Your feedback will be shared with the housekeeping team for review and action. We appreciate your feedback and hope to see you again on your next visit this way. Sincerely, Hotel Management
Highly dissatisfied I had booked a queen sleeper and 1 queen bed. The first room smelled like dog. So I went to the front desk to complain and they gave me another room. The second room still had a musty odor too it. So the sofa sleeper had not bed sheets and the mattress was filthy. I will NEVER SPEND MY HARD EARNED MONEY WITH THEM AGAIN.
Business response:
Orlando, thank you for choosing to stay with us. We apologize for the cleanliness and odor issues you encountered in your rooms. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Fine, just fine. Clean and comfortable. It was exactly what you'd expect and it was fine. Nothing special, but clean room, no problems.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked your well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Refresh rooms & make your guest comfortable This was a non-smoking hotel and the room that I stayed in had a very smoky smell I woke up with my throat hurting and my lungs felt like if I breathe in any more smoke I will pass out.
Business response:
Dear Valued Guest, Please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Thank you and we look forward to speaking with you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.