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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place had security, front desk lady was rude and the place was unpleasant, unfortunately we couldn't chance our reservation since everyhing in the area was occupied. I don't recommend.
Business response:
Dear Denisse, Thank you for your feedback. We apologize for the unpleasant experience and the rudeness you encountered from our front desk staff. This is not reflective of our standards. Your comments have been shared with our team to ensure improvements in our service and hospitality. We hope you consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Absolutely DO NOT Recommend The overall stay was awful! From the time I walked in the door, there was a nasty smell and the lobby was filthy. The entire hotel smelled of marijuana and various other odors. I had to wait on the front desk clerk to hang up from a personal call to check me in. Once I was checked in, I went to my room and promptly walked out due to the putrid smell. I was relocated to a second floor room where it took 3 trips to the front desk (and waiting on the clerk to end another personal call) to get a worki... read more
Business response:
Dear Christi, Thank you for your detailed feedback. We sincerely apologize for the issues you faced during your stay. Cleanliness, comfort, and timely service are priorities for us, and it is clear we did not meet those standards. We will address the concerns you mentioned, including the check-in delays and room conditions, with our team to make immediate improvements. We regret your unsatisfactory experience and appreciate you bringing these matters to our attention. We hope to provide you with a better experience.Sincerely... read more
It was awful The front lady was rude No blankets for the sofa Dirty Very old There was roaches too
Business response:
Dear Marisol, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and ensure improvements are made. We hope you will allow us another opportunity to redeem your confidence in us again.Sinc... read more
Had a terrible experience. The staff was rude. The shower didn’t work, the room was dirty, there was a smell.
Business response:
Dear Maria Leticia, We are sorry to learn about the issues you encountered during your stay. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Moreover, we have notified our housekeeping and maintenance teams of your concerns, and remedial steps are underway to ensure all rooms ar... read more
Its okay if youre only staying one night. Its pet friendly and you can tell by the smell, they dont separate the rooms that are and arent. Supposed to be a breakfast bar but is not replenished at all. Sheets are probably machine washed but stained, just replace them at that point. I think its understaffed, only one person working at any point, sometimes front desk is unmanned.
Business response:
Dear Lucio, We're sincerely sorry to hear about the issues you encountered during your stay. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Ensuring a comfortable and pleasant experience for all our guests is our top priority, and it's disheartening to learn that we fell short of meeting your expectations. Rest assured, we take your comments seriously and will address them promptly with our team to make necessary improvements. We sincerely apologize for any inconvenience ca... read more
Hallway smells like marihuana . Room had broken shower handle . When asked about at front desk to have it fixed was told no one available till tomorrow afternoon! I received key to other room 5 room down same hallway and was told you can use this room to shower . When opened that room (tv was on , bed looked like someone came out of few min ago , pizza on the table , towels on the ground) . Walked back to room the hallways dirty with cups in the middle. I checked out asked for money back and left . At least front desk Lady d... read more
Business response:
Dear Marty, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. Our housekeeping and maintenance team works hard to ensure our guests have the best time in our hotel. Regrettably, we failed in your case, and we're sorry for any inconveniences you had to go through. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. Your feedback is crucial, and we will review this with our ... read more
disappointed The room was modest, yet clean. We had stained and dingy towels in our room. Bath tub was chipped and needed resurfacing. No tub stopper was available but was provided upon request. The general condition of the public spaces in this hotel are poorly maintained. Dirty elevator compartment. Discolored carpeting and paneling were seen in all public ares. Outside, the pillars holding one corner of the portico was broken through. No clock on the room. We requested a courtesy call for wake-up time. No call was made.
Business response:
Dear Jeff, We sincerely apologize for the shortcomings you experienced during your stay. Your feedback regarding the cleanliness and maintenance issues is invaluable, and we regret any inconvenience caused. Rest assured, we will share these concerns appropriately to ensure improvements are made. Regarding the missed wake-up call, we apologize for the oversight and any inconvenience it caused. We appreciate your patience and understanding. Your comments will be shared with our team to enhance our guests' experiences in the fu... read more
Roach motel
Business response:
Dear Shamik, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,447 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.