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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Reasonable location Room was not clean. Bed sheets had not been changed. Sofa was dirty. Carpet seemed like it gad never been cleaned. Kitchen sink was blocked. Contrary to advert, kitchen had no silver, pots and pans. Had to ask for them. Front desk elderly lady was anything but helpful. Never again!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room had cleanliness and maintenance issues, and that you received such poor service from our staff. I discussed your comments with the team, and we are reviewing our cleanliness standards and inspection procedures to ensure that your experience is not repeated. As well, I am meeting with my team to review our customer service standards to ensure that all guests are receiving great service. Thank you very much... read more
Really atrocious room I'm not squeamish or normally persnickety, but this hotel room made me extremely uncomfortable. The room was in incredible disrepair: the TV didn't work, the walls and kitchen were clearly damaged, the bathroom was old and dirty and the carpets were disgusting. The carpets were so bad that I wouldn't walk on them with bare feet. The carpets were probably so bad because they allow pets (don't get me wrong I love pets), who had more than a couple of accidents on the floor. I don't mean to hurt the busines... read more
Dirty rooms, irresponsible staff Very irresponsible staff, dont stay at the counter and dont answer call. Made we wait 1 hr at night to decide whether they have to give me the room or not inspite of my reservation fully paid. Rooms are not clean, smells and stain on carpet and floor. I definitely dont recommend this hotel at all.
Not Worth the Price Paid!!! Paid big bucks for a hotel room that had no water from 9:00am to 3:00pm, had ants in the room and had a bed that wasn't very comfortable. Only after paying for our room did we find out that the entire hotel would not have any water - no showers, no toilet facilities, no drinking water!!! And no adjustment to our payment for the lack of this essential. Will never stay at this hotel in the future.
i had to wait til they get the fax from Hotel.com for my confirmation. Normally they get it right away but this time, I had to wait for it to get the room.
Terrible Very dirty rooms, lobby area nice, exterior nice once you get in the rooms it's like ok low budget motel?!
the room was no heat , no phone it was no very horrible the was with the heat broken we try to call the fron desk it was nobady we have to call some place else they send someone horrible
Business response:
Thank you for providing us with feedback about your stay at our hotel. I sincerely apologize for the heat in your room not working properly and our staff being unable to fix it in a timely fashion. Please know, this is not the norm and we have corrected the issue since your stay. As well, I am working with our staff to ensure we are better able to handle our guests needs in the future. Thank you again for your comments. We hope that you can give us another chance on your next visit to this area.
Bad customer service, people smoke in corridors Overall experience is bad. No real breakfast to speak of: just a few granola bars, apples and coffee. No eggs, bread or bagels. Arrived at midnight and guest services desk had a security bar. Lady at the desk barely spoke English, did not bother to open security bar and refused to sell us another room, told us the had no rooms. We had to book a room online for our friends and that proved that she actually had rooms available. The place looked like jailhouse at night. Will never... read more
It was Ok I wouldnt come back to this hotel. Too high price for there service. It's better to pay more and stay in different hotel
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,409 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.