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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Borderline disgusting. I'm not too hard to please when the sole purpose of the room is to provide a place to sleep but after a long day of travel, we actually considered not sleeping there because it was so gross. There was your usual "gross hotel" issues; there was a weird food smell in the room, the lamp shades were crooked and super dusty, odd stains on the floor. The kicker was the nasty bath water. My husband, who had foot surgery and couldn't shower, went to fill up the tub. Brown rust water came out. We ran it for alm... read more
At first it seems nice I got the room for my brother and his dad since he was in town for a couple days. But to my surprise the room wasn't cleaned properly, the pull out bed was dirty like it wasn't been cleaned. The check in or out staff was never really there. They stayed for about 2-3 days because everything else was booked and we only really saw staff about once. I honestly had better service at a motel.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not meet all of your expectations. In response to your feedback, I am taking the necessary steps with our housekeeping staff to make sure rooms are being cleaned thoroughly to prevent this from happening again. I will also make sure our front desk staff is more present and readily available to attend to guest needs. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. ... read more
Dirty, Noisy and Uncomfortable What to say....beginning with the room. It was dirty and really not what I expected from the pictures. There was hair on the bathroom floor, stains all over the barely vacuumed carpet, most of the lamps didn't have bulbs in them and overall was extremely dingy looking. I chose to stay at this hotel on this particular trip that I take on a bi-weekly basis because it had a "fully stocked kitchen." The kitchen is empty. You have to order your kitchen package. I then had to lug it all up to my room... read more
Basic Nothing stands out as above/below average. If you want a basic stay with a convenient location, it's worth considering
I will not come back! My hotel was not clean they put a dirty blanket back on the bed. It had red stains on it. If I saw the stain so did housekeeping I will not be back!
Reasonable location Room was not clean. Bed sheets had not been changed. Sofa was dirty. Carpet seemed like it gad never been cleaned. Kitchen sink was blocked. Contrary to advert, kitchen had no silver, pots and pans. Had to ask for them. Front desk elderly lady was anything but helpful. Never again!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your room had cleanliness and maintenance issues, and that you received such poor service from our staff. I discussed your comments with the team, and we are reviewing our cleanliness standards and inspection procedures to ensure that your experience is not repeated. As well, I am meeting with my team to review our customer service standards to ensure that all guests are receiving great service. Thank you very much... read more
Really atrocious room I'm not squeamish or normally persnickety, but this hotel room made me extremely uncomfortable. The room was in incredible disrepair: the TV didn't work, the walls and kitchen were clearly damaged, the bathroom was old and dirty and the carpets were disgusting. The carpets were so bad that I wouldn't walk on them with bare feet. The carpets were probably so bad because they allow pets (don't get me wrong I love pets), who had more than a couple of accidents on the floor. I don't mean to hurt the busines... read more
Dirty rooms, irresponsible staff Very irresponsible staff, dont stay at the counter and dont answer call. Made we wait 1 hr at night to decide whether they have to give me the room or not inspite of my reservation fully paid. Rooms are not clean, smells and stain on carpet and floor. I definitely dont recommend this hotel at all.
Not Worth the Price Paid!!! Paid big bucks for a hotel room that had no water from 9:00am to 3:00pm, had ants in the room and had a bed that wasn't very comfortable. Only after paying for our room did we find out that the entire hotel would not have any water - no showers, no toilet facilities, no drinking water!!! And no adjustment to our payment for the lack of this essential. Will never stay at this hotel in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,452 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.