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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
worst place ever Had leak in the room and the clerk Came 2am 6 am 8am ... didn't get to sleep well... kept kocking on the door and also left something before checkout and called couple hours later they said they didn't find anything.
Business response:
Thank you for the feedback about your stay at our hotel. The situation you described regarding the maintenance issues you experienced is truly regrettable. As this hotel’s manager, I can assure you that I have investigated your room and met with our staff to ensure your experience is not repeated. I really appreciate you bringing your experience to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
I was fooled The pictures looked nice, the price was low I thought we were a match until I walked into my room. The couch was stained, there was dust all over the place as if they had not cleaned the room in a long time. I was so upset and tired I couldn't complain, I just went to sleep. We were their for the night and it was already late. One thing I know is that I will never go back.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations during your recent stay with us. As this hotel’s manager, I can assure you that I have retrained our housekeeping staff to ensure that each room is thoroughly cleaned and inspected to ensure that your experience is not repeated. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the n... read more
Started out terrible but turned around. First room was awful:leaking shower, stopped up toilet, ants in room, etc. We complained and the general manager moved us himself - what a difference! Room was newly renovated, fresh and clean. Great experience after that.
Business response:
I want to thank you for taking the time to post a review of your stay. I sincerely apologize for the room conditions you experienced upon check-in. Moving forward, we will review our inspection process and make changes where they are needed. Still, we are glad that our staff was able to take charge of the situation and make a positive difference. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
My best hotel experience This hotel was way more than worth the rate! For such a low price, the provided 5-star service, amenities and facilities. I will definitely be staying here again.
Business response:
Thank you so much for posting a review of our property. I am thrilled that we were able to provide you with such a wonderful experience! I truly appreciate your kind comments concerning our reasonable rates, excellent customer service, and our overall great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
you get what you pay for next time I'll pay more. when I first got to the hotel I waited for about 20 minutes for someone to come to the front desk after calling the front desk phone. I was given room 217 which had dark brown stains all over the couch similar to blood and the non smoking room also had a very strong smell of cigarettes. I'm not really one to complain but I called downstairs to request another room or a blanket to lay over the stained couch. I was accommodated with a new room which was way better than the firs... read more
Wife says the hotel was adequate Least expensive hotel in the area. You get what you pay for. Heavy smoker hotel that is pet friendly. Bed was comfortable, breakfast coffee was okay, ganola bars were the top selection choice. Complete kitchen in room for those who plan to use it.
Business response:
I appreciate you taking the time to write a review of your experience with us. I apologize for the smoke odors that were present during your stay. In response to your feedback, I will be working closely with our housekeeping staff to better eliminate smoke odors. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Avoid if possible We called hotels.com and requested a non-smoking room as close to Washington, D.C. as possible. The agent told us about this hotel and said they had a non-smoking room available. They, however, did not. The smoking room which we had to take since hotels.com already charged us $120 was in poor condition. Burn holes in the carpet and furniture and the smell was terrible. We tried to go to sleep but the guests in the room next to us were partying until ~4am. We got maybe 4 hours of sleep, then got up and left.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.