Extended Stay America - Washington, D.C. - Gaithersburg - South

Islander 

on Expedia

8 years ago

Ac issues The ac in the room not working properly. Finally got another room in the same hotel. 

Anonymous 

on Expedia

8 years ago

Mice. Will not stay again. First room was under construction and dirty. I complained and they moved me to a new room saying they put me in a off-market room by mistake. The second room was somewhat dirty and in the evening I could see a mouse running around the floor. 

Anonymous 

on Expedia

8 years ago

Janky as ever It was horrible. It took 3 different rooms before we had a room clean enough to sleep in. The phones were missing buttons and it was just janky. 

Ghayah 

on Expedia

8 years ago

Not good The staff at the front desk was very sweet and nice. But my room was dirty it smell moldy I saw mold around the sink and in the bath area. Bed sheets were not clean. Found hair and stain on my pillow and bed. My room was not the Best and the building was dirty. No I wouldn't recommend to my friends or family i do have pictures but having a hard time to upload. 

Anonymous 

on Expedia

8 years ago

Room smelled like cigarette smoke. Not clean at all. Heater did not work in the room. The shower was slow draining. Front desk no help when I called about no heat in room. Checked in around 1030 at night and checked out 7 am the next morning. Would NOT stay here spend the extra money for a better choice. 

Anonymous 

on Expedia

8 years ago

Dirty Hotel with Rude Staff The hotel staff was completely rude to me when I told them that our room was dirty. After my friend had fallen asleep on the sofa bed, I pulled back the covers of the bed to find a pair of dirty socks and yellow spots on the sheets. I go to the front desk where I waited over ten minutes for the lady to pause her personal conversations with her friend to do her job. I tell her the condition of the room, along with information on how no glasses were in the kitchenette and how the bathroom had no was... read more

Timothy 

on Expedia

8 years ago

Do not stay here This is a horrible place to stay. while the rooms are ok, The service is terrible. On two separate occasions, I paid for a king size bed , only to get to my room and find out it's a queen.I let it slide the first time but the second time I definitely got a refund. With the exception of the manager who rectified my issue, The other employees I encountered treated proper customer service as an afterthought 

kevin 

on Expedia

8 years ago

Won't stay again unless I'm stranded Had to fill toilet tank with an empty trashcan in order to flush