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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor services - book at your own risk Sketchy people living in the hotel. They do not make your room. The rooms are stuffy. We were there for two days and they never made our room. The bedsheets and blankets are old and stinky. I will never stay in this hotel again.
Business response:
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We would like to inform you that, to respect the privacy of our long-term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
Worst experience EVRR!! FROM MANAGEMENT RIGYT TON Worst experience EVER . FROM MANAGEMENT ON DO N TJE LIME
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely Hotel Management
weekend sucks elevator broke down so I had to walk upsteps and down long hallway and dogs barking all night
Business response:
Dominique, thanks for being our guest. We apologize for the maintenance and noise issue you encountered while being here. Your feedback regarding the elevator is shared with the engineering team to do the needful. Please give us a chance to improve our impression and redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
The rooms smelled of cigarettes, soiled sheets Checked into the first room #327 and the window was left open with no screen and there was a bee, mosquito's, lady bug and some other insect in the room. On my way out to dinner I expressed my concern of more bugs being in the room to the front desk and she said she would change my room when I got back to the hotel. I got back and there was still insects in my room so the front desk changed my room to the first floor room #122 room still smelled of cigarettes but i was extremely... read more
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Man... read more
Business response:
Dennis, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
I recommend you keep looking The room was run down. which I didn't expect because it looked like a fresh coat of paint. must have been a room used for a very long extended stay that someone trashed the room. The Rug had a large wear spot near the bathroom entrance, red stains in other areas, towel rack was coming off the wall, lazy boy bottom lining was ripped and hanging below the chair. If I had booked more than 1 night, I would have checked out and located a different hotel.
Business response:
Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with the hos... read more
A Disappointment Disappointed since cable was not working, detergent dispenser broken inconvenient after being on road for a week, continental breakfast was grab-n-go w/some granola bars
Business response:
Susanne, It is disappointing to know our accommodations and amenities did not meet your expectations on this visit. We strive for an above average experience for each of our guests and we will make note of the deficiencies you stated for improvement. We will work towards achieving your complete satisfaction on your next visit with us. Thank you for your comments, General Manager
The bed was lousy
Business response:
Thank you for your comments. We are sorry you found our bed to be uncomfortable. We do have a variety of room configurations available which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,448 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.