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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay anywhere else The pull out had dirty linens on it, when we asked for more, they didn't have any. Stayed an additional 6days, the general manager, on the 4th day claimed we checked out and was trying to "steal" another day when I told them 2x at checkout time we were not checking out and staying another night. He threatened to call the police and have my family's things removed from the room because it was in their system I had checked out (FYI, they have my cc on file and this is at 6pm, we were in and out of the hotel ... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Ac issues The ac in the room not working properly. Finally got another room in the same hotel.
Business response:
Islander, thank you for the comments about your stay. I'm happy that we were able to resolve the problem by providing another room, but apologize for the inconvenience due to the HVAC issues you encountered with the first room. We appreciate you being our guest and hope you will visit us again so that we can make it up to you. Sincerely, General Manager
Mice. Will not stay again. First room was under construction and dirty. I complained and they moved me to a new room saying they put me in a off-market room by mistake. The second room was somewhat dirty and in the evening I could see a mouse running around the floor.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the housekeeping service issues you mentioned. I apologize that we did not meet your expectations with the unusual check in process, and room condition. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provid... read more
Janky as ever It was horrible. It took 3 different rooms before we had a room clean enough to sleep in. The phones were missing buttons and it was just janky.
Not good The staff at the front desk was very sweet and nice. But my room was dirty it smell moldy I saw mold around the sink and in the bath area. Bed sheets were not clean. Found hair and stain on my pillow and bed. My room was not the Best and the building was dirty. No I wouldn't recommend to my friends or family i do have pictures but having a hard time to upload.
Business response:
Thank you, your feedback is very important to us. I apologize for the status of your room and your perception of the building. I'll be sure to couch our housekeeping staff to keep this from happening again. We appreciate that you found our front desk staff to be accommodating and courteous. I hope if you ever find yourself in our area again, you would be willing to give our hotel another chance. Please feel free to contact me for any further questions.
Room smelled like cigarette smoke. Not clean at all. Heater did not work in the room. The shower was slow draining. Front desk no help when I called about no heat in room. Checked in around 1030 at night and checked out 7 am the next morning. Would NOT stay here spend the extra money for a better choice.
Dirty Hotel with Rude Staff The hotel staff was completely rude to me when I told them that our room was dirty. After my friend had fallen asleep on the sofa bed, I pulled back the covers of the bed to find a pair of dirty socks and yellow spots on the sheets. I go to the front desk where I waited over ten minutes for the lady to pause her personal conversations with her friend to do her job. I tell her the condition of the room, along with information on how no glasses were in the kitchenette and how the bathroom had no was... read more
Do not stay here This is a horrible place to stay. while the rooms are ok, The service is terrible. On two separate occasions, I paid for a king size bed , only to get to my room and find out it's a queen.I let it slide the first time but the second time I definitely got a refund. With the exception of the manager who rectified my issue, The other employees I encountered treated proper customer service as an afterthought
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations, and for not providing the king size bed that you requested. We have limited amount of king size beds in our total inventory, however, we are responsible for making sure that all of our guests get to enjoy the bed of their choice. I... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,448 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.