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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dissapointing Stay. Stayed two nights in this hotel to attend a two day class. The room had not been sufficiently cleaned, toothpaste in the bathroom sink, urine spots around the rim of the toilet, floor needed vacuuming. The handle on the recliner was broken and detached. The room had an old smell to it. The WIFI was down and I could not get onto the web during my stay. I stayed in other Extended Stay Hotels and had a positive experience, not so this time.
Staff was very professional and accomodating. However, the hotel smelled of smoke and wet dog. Rooms smelled of spray freshener to mask the odor.
Dirty hotel rooms Disgusting. Bugs in the room. Dirty. No maid service. Gum on the bed sheets.
Smoke heaven! My stay was pretty horrible. I got a no smoking room, but people definitely smoked in it quite alot. The room is pretty old the oven was dirty inside. My clothes smell like I just left a Smoking bar. Housekeeping never showed up, but that was fine because it seemed like they didn't know how to clean anyway..
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the smoke odors you experienced in your room as well as our failure to inform you about our housekeeping services. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. To uphold our company’s high standards, we will be working with housekeeping on eliminating smoke odors as well as making sure our front desk staff ex... read more
Borderline disgusting. I'm not too hard to please when the sole purpose of the room is to provide a place to sleep but after a long day of travel, we actually considered not sleeping there because it was so gross. There was your usual "gross hotel" issues; there was a weird food smell in the room, the lamp shades were crooked and super dusty, odd stains on the floor. The kicker was the nasty bath water. My husband, who had foot surgery and couldn't shower, went to fill up the tub. Brown rust water came out. We ran it for alm... read more
At first it seems nice I got the room for my brother and his dad since he was in town for a couple days. But to my surprise the room wasn't cleaned properly, the pull out bed was dirty like it wasn't been cleaned. The check in or out staff was never really there. They stayed for about 2-3 days because everything else was booked and we only really saw staff about once. I honestly had better service at a motel.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not meet all of your expectations. In response to your feedback, I am taking the necessary steps with our housekeeping staff to make sure rooms are being cleaned thoroughly to prevent this from happening again. I will also make sure our front desk staff is more present and readily available to attend to guest needs. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. ... read more
Dirty, Noisy and Uncomfortable What to say....beginning with the room. It was dirty and really not what I expected from the pictures. There was hair on the bathroom floor, stains all over the barely vacuumed carpet, most of the lamps didn't have bulbs in them and overall was extremely dingy looking. I chose to stay at this hotel on this particular trip that I take on a bi-weekly basis because it had a "fully stocked kitchen." The kitchen is empty. You have to order your kitchen package. I then had to lug it all up to my room... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.