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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not good The staff at the front desk was very sweet and nice. But my room was dirty it smell moldy I saw mold around the sink and in the bath area. Bed sheets were not clean. Found hair and stain on my pillow and bed. My room was not the Best and the building was dirty. No I wouldn't recommend to my friends or family i do have pictures but having a hard time to upload.
Business response:
Thank you, your feedback is very important to us. I apologize for the status of your room and your perception of the building. I'll be sure to couch our housekeeping staff to keep this from happening again. We appreciate that you found our front desk staff to be accommodating and courteous. I hope if you ever find yourself in our area again, you would be willing to give our hotel another chance. Please feel free to contact me for any further questions.
Room smelled like cigarette smoke. Not clean at all. Heater did not work in the room. The shower was slow draining. Front desk no help when I called about no heat in room. Checked in around 1030 at night and checked out 7 am the next morning. Would NOT stay here spend the extra money for a better choice.
Dirty Hotel with Rude Staff The hotel staff was completely rude to me when I told them that our room was dirty. After my friend had fallen asleep on the sofa bed, I pulled back the covers of the bed to find a pair of dirty socks and yellow spots on the sheets. I go to the front desk where I waited over ten minutes for the lady to pause her personal conversations with her friend to do her job. I tell her the condition of the room, along with information on how no glasses were in the kitchenette and how the bathroom had no was... read more
Do not stay here This is a horrible place to stay. while the rooms are ok, The service is terrible. On two separate occasions, I paid for a king size bed , only to get to my room and find out it's a queen.I let it slide the first time but the second time I definitely got a refund. With the exception of the manager who rectified my issue, The other employees I encountered treated proper customer service as an afterthought
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations, and for not providing the king size bed that you requested. We have limited amount of king size beds in our total inventory, however, we are responsible for making sure that all of our guests get to enjoy the bed of their choice. I... read more
Won't stay again unless I'm stranded Had to fill toilet tank with an empty trashcan in order to flush
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the issues that you mentioned. Please be assured that comfort is of the utmost concern to us and feedback such as yours is taken very seriously. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very unclean with roaches This hotel has roaches
Think Again Management and staff agreed that the room wasn't up to Extended Stay America standards. Said they would correct the problem but did nothing during my stay to fix the issue. Customer Service agreed to refund but the property manager told Orbitz he would not. I finally got refunded and the property manager blacklisted me from returning after he thought I left a positive review about this stay. The staff doesn't know anything about hospitality or customer satisfaction. I'm not a hard person to please but do expect a... read more
Nit goid for an good area Ants were crawling all over the floor and tables
Business response:
I want to take a moment to thank you for taking the time to write your comments. I also want to apologize for the inconvenience you had during your stay with us. I have passed along your comments to our staff so the situation will be fixed. Once again thank you for taking the time for your comments and for being a valued guest. Hopefully we will be able to meet your expectations next time around.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,409 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.