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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Review Location is bad, rooms terrible, dingy and dirty
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as retraining our housekeeping staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in t... read more
poor front desk service -- pass this one up! this hotel lost our hotels.com reservation for 2 rooms. We had employees stranded at 2am dealing with a front desk clerk that was less than helpful. If you're looking for a hotel in the DC area, be sure to pass this one up...
Nice, cero services Soo bad, don't clean room and normally I expect have a clean room.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will coach our staff to make sure we are clearly communicating our amenities during guest arrivals. We continually work to impr... read more
A really dirty motel This was by far the worst hotel I've been too. It is pretty much a bigger motel. The hallways were dark and smelly. The room was hot and the carpet had blood stains. I didn't sleep well at night because the mattress stank the whole time... Go somewhere else frankly
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This place was unpleasant. Breakfast inedible and unhealthy. Straight from Sam's Club Bulk aisle. Dirty. Debris on hotel carpet. Stairwells filthy.
Not so nice My room had a heavily-stained couch and broken chair.
Business response:
I was disheartened to read that your stay did not meet our company’s high standards. Please accept our apologies. In response to your feedback, I will be reviewing our furniture as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Extended Stay - America The room needs to be renovated. Carpet is worn. Room appeared drabby and dirty. Room smelled musty and muggy - smell went away after AC was turned on. There were ants throughout the room. The shower faucet was broken - took a long time to turn the water on and off. Also, the water never became warm enough to take a shower. Will not be going back. It is a run down boarding house.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry for the maintenance and cleanliness issues you experienced. To uphold our company’s high standards, we will be enacting deep cleaning and preventative maintenance measures. Your feedback is very important to us, so thank you for sharing. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
was disappointed Cleanliness is my concern and this hotel took the taste of sleeping in any extended stay hotel from my mouth. Yak
LOW-INCOME HOUSING DORM?? The carpet was disgusting. Feet literally stuck to it - couldn't walk around in your bare feet! Stains on the sofa that looked like dried blood! Windows were literally falling out of the tracks and thus could not be opened. (Only one of the four windows actually worked.) Also, it seems as if the hotel were being used by County/City officials as a low-income shelter for homeless people. Putrid smells from someone's cooking on my floor made cooking in my room undesirable. Kitchen sink was blocked and ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,452 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.