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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was good the television remote didn't work
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I apologize for the inconvenience with the remote control in your room. I am glad that we were able to get it rectified quickly. We are doing all that we can to avoid this from happening again.
Disappointing. I did not get the room I paid upfront for. There was an issue between Hotels.com and the hotel on payment that took 3 hours to straighten out. Definitely not worth the wait. The A/C unit worked intermittently. The hotel did not have enough kitchenware for a sold out hotel.Some guests were loud and screaming at 1:30 in the morning.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the issues that you brought to our attention. I apologize that we did not meet your expectations this time, but I assure you that next time we will. Our goal is to provide a comfortable “home away from home” experience for all of our guests. As part of our continuous improvement, all matters of concerns will be rectified. I do hope that you will return to our hotel, or any other Extended Stay Ho... read more
Looks nice but...... Even when they are way below capacity, they cluster visitors next to one another. Exercise equipment is broken and they refuse to get it fixed. Housekeeper on my floor took several days off so my room didn't get cleaned for almost 2 weeks so I left to find another hotel even though I was prepaid for 3 more nights. Towels are cheapest, roughest you will ever see.
Review Location is bad, rooms terrible, dingy and dirty
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as retraining our housekeeping staff. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in t... read more
poor front desk service -- pass this one up! this hotel lost our hotels.com reservation for 2 rooms. We had employees stranded at 2am dealing with a front desk clerk that was less than helpful. If you're looking for a hotel in the DC area, be sure to pass this one up...
Nice, cero services Soo bad, don't clean room and normally I expect have a clean room.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will coach our staff to make sure we are clearly communicating our amenities during guest arrivals. We continually work to impr... read more
A really dirty motel This was by far the worst hotel I've been too. It is pretty much a bigger motel. The hallways were dark and smelly. The room was hot and the carpet had blood stains. I didn't sleep well at night because the mattress stank the whole time... Go somewhere else frankly
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
This place was unpleasant. Breakfast inedible and unhealthy. Straight from Sam's Club Bulk aisle. Dirty. Debris on hotel carpet. Stairwells filthy.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,407 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.