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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Won't stay again unless I'm stranded Had to fill toilet tank with an empty trashcan in order to flush
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I am concerned about the issues that you mentioned. Please be assured that comfort is of the utmost concern to us and feedback such as yours is taken very seriously. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Very unclean with roaches This hotel has roaches
Think Again Management and staff agreed that the room wasn't up to Extended Stay America standards. Said they would correct the problem but did nothing during my stay to fix the issue. Customer Service agreed to refund but the property manager told Orbitz he would not. I finally got refunded and the property manager blacklisted me from returning after he thought I left a positive review about this stay. The staff doesn't know anything about hospitality or customer satisfaction. I'm not a hard person to please but do expect a... read more
Nit goid for an good area Ants were crawling all over the floor and tables
Business response:
I want to take a moment to thank you for taking the time to write your comments. I also want to apologize for the inconvenience you had during your stay with us. I have passed along your comments to our staff so the situation will be fixed. Once again thank you for taking the time for your comments and for being a valued guest. Hopefully we will be able to meet your expectations next time around.
The room was good the television remote didn't work
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I apologize for the inconvenience with the remote control in your room. I am glad that we were able to get it rectified quickly. We are doing all that we can to avoid this from happening again.
Disappointing. I did not get the room I paid upfront for. There was an issue between Hotels.com and the hotel on payment that took 3 hours to straighten out. Definitely not worth the wait. The A/C unit worked intermittently. The hotel did not have enough kitchenware for a sold out hotel.Some guests were loud and screaming at 1:30 in the morning.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the issues that you brought to our attention. I apologize that we did not meet your expectations this time, but I assure you that next time we will. Our goal is to provide a comfortable “home away from home” experience for all of our guests. As part of our continuous improvement, all matters of concerns will be rectified. I do hope that you will return to our hotel, or any other Extended Stay Ho... read more
Looks nice but...... Even when they are way below capacity, they cluster visitors next to one another. Exercise equipment is broken and they refuse to get it fixed. Housekeeper on my floor took several days off so my room didn't get cleaned for almost 2 weeks so I left to find another hotel even though I was prepaid for 3 more nights. Towels are cheapest, roughest you will ever see.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,448 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.