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Extended Stay America - Washington, D.C. - Gaithersburg - South
- Hotels
- Gaithersburg, MD
About this business
Location details
201 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty, loud fridge. Weird place
Business response:
Dear Janice, We're sorry to hear that your stay did not meet expectations, particularly regarding cleanliness and the noise from the refrigerator. We understand how important a clean and quiet environment is for a comfortable stay. Your comments have been shared with our housekeeping and maintenance teams for immediate attention. We’re also reviewing overall guest experience to ensure improvements are made. We appreciate your input and hope to welcome you back under better and more comfortable conditions. Sincerely, Hotel Ma... read more
was disgusting, cat pee smell, cockroach in cabinets. Complained to front desk and they said manager is out until Monday. Had to open windows to air out cat smell
Business response:
Dear Travis, We sincerely apologize for the unacceptable conditions you encountered. We deeply regret the odor, pest issue, and the lack of immediate resolution from our team. A room that smells of cat urine and has visible pests is far below the standards we promise to our guests. The fact that assistance wasn’t promptly available only added to your frustration, and for that, we are truly sorry. Your concerns have been escalated to management for urgent attention, and corrective action is underway. We appreciate your honest... read more
Again, no disclosure that upon check in, you will need to request pots, pans, dishes, and unbelievably...sheets. After a long trip, I would have never thought I'd have to make the bed upon arrival. I could complain about the moldy smell about the entire 1st floor, but it is evident that years of neglect did that. Never again.
Business response:
Dear MONICA, We deeply apologize for the disappointing experience you had. We regret the lack of clear communication regarding the need to request kitchen items and bedding at check-in. After a long journey, we understand how frustrating it must have been to find the room unprepared. Additionally, the musty odor on the first floor is unacceptable, and we are investigating the source to implement proper remediation. Your concerns reflect serious areas needing improvement, and we appreciate you bringing them to our attention. ... read more
Could be better
Business response:
Dear Erik, Thank you for taking the time to share your thoughts with us. We appreciate your stay and understand that while your experience was acceptable, there is room for improvement. We are committed to providing a comfortable, clean, and welcoming environment, and your feedback motivates us to do better. Your satisfaction is important to us, and we hope to make your next visit a much more pleasant one. Sincerely, Hotel Management
Go From the outside the place looked nice. Once I stepped inside there was an awful smell and the hotel was extremely hot. I had to wait for 30 minutes to check in because no one was at the desk and when the guy finally came back he looked like he had just woke up. There were signs that advertised breakfast from 6-9 but when my nine year old and I showed up there was nothing offered accept coffee. This hotel worker in a pinch but i would recommend it even for the cheaper cost.
Business response:
Dear Amos, We apologize for the unpleasant smell, heat, and delay at check-in you experienced, as well as the disappointment with our breakfast offerings. These concerns are not reflective of our standards, and we are addressing them with our team to improve guest comfort and service. We appreciate your understanding and your recommendation despite these issues. Your feedback helps us grow, and we hope to provide a much better experience during your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - South
How is Extended Stay America - Washington, D.C. - Gaithersburg - South rated?
Extended Stay America - Washington, D.C. - Gaithersburg - South has a 3.4 star rating with 1,463 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - South open?
Extended Stay America - Washington, D.C. - Gaithersburg - South is open now. It will close tomorrow at 12:00 a.m.