Extended Stay America - Washington, D.C. - Gaithersburg - South

Business response:

Dear Erik, Thank you for taking the time to share your thoughts with us. We appreciate your stay and understand that while your experience was acceptable, there is room for improvement. We are committed to providing a comfortable, clean, and welcoming environment, and your feedback motivates us to do better. Your satisfaction is important to us, and we hope to make your next visit a much more pleasant one. Sincerely, Hotel Management 

Business response:

Dear Vernon, Thank you for your kind words and for recognizing our staff’s dedication to providing excellent service. We are thrilled to hear that our team made a positive impact on your stay at Extended Stay America. It is always our goal to ensure every guest feels welcomed and well cared for. Your appreciation motivates us to continue delivering the best experience possible. We truly value your feedback and look forward to welcoming you back for another outstanding stay soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to leave a review. We're glad to hear that your experience was good. Your feedback is important to us as we strive to enhance the comfort and satisfaction of all our guests. We hope to welcome you back for an even better stay at Extended Stay America in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate your honest comments regarding the average conditions you experienced. Our team continually strives to improve and provide a more comfortable and enjoyable stay for all our guests. Your input is valuable as we work on enhancing our accommodations and services. Please know that we are committed to addressing areas of concern to better meet your expectations in the future. We hope you’ll consider staying with us again to see our ongoing improvements.Sincerely,Hotel Management