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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I first checked in, I was charged extra for a room which was large larger than what I had initially booked ahead of time. Basically at the time check-in, the type of room my book was sold out, and I was charged extra for reasons of having to stay in a different room. The staff member who checked me in, was not so great at her job. But luckily, some other staff member the next day, helped me out and further resolved matters for me. Also, I contacted an Expedia agent regarding getting a refund for the extra payment I had ... read more
Business response:
Dear Guest, We apologize for the confusion and inconvenience at check-in regarding the room charge. We are glad to hear that another team member was able to assist and resolve the issue. We strive to provide excellent service and ensure that all guests have a smooth and pleasant experience. We appreciate your understanding and patience, and we look forward to welcoming you back for a more seamless stay in the future.Sincerely,Hotel Management
Front Desk Concern. When it was time for me to check in, the front desk clerk named Musa, did not have the best attitude. When he asked me if I was checking in, I was trying to talk to him but, he cut me off and asked for my I.D. I handed him my I.D. in his hand. When I got it back, he placed the I.D. on the counter. I did not appreciate that at all. I mentioned to him that he should not put it on the counter . If I have given him my id in his hand, why not return the favor and place it respectfully back into my hand? That i... read more
Business response:
Dear Guest, We sincerely apologize for the interaction you experienced at check-in and understand how important respectful service is. We will address this matter with Musa to ensure better guest care moving forward. Additionally, we regret the inconvenience caused by the elevator issue during your stay. Your comfort is very important to us, and we hope to improve on your next visit. We look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 4.5 star rating with 1,471 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.