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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
最弱のシャワー以外は快適でした。
Business response:
Dear Nobuyuki, Thank you for your feedback. We're glad to hear that most aspects of your stay met your expectations. However, we apologize for the inconvenience caused by the low water pressure in the shower. We understand how important a refreshing shower is and have shared this with our maintenance team for prompt inspection and improvement. Your input helps us enhance our guest experience, and we truly value your comments. We appreciate your stay and look forward to welcoming you back to Extended Stay America. Sincerely, ... read more
the smell of marijuana
Business response:
Dear Holly, Thank you for bringing this concern to our attention. We sincerely apologize for any discomfort caused by the smell of marijuana during your stay. Maintaining a clean and pleasant environment is very important to us, and we take such matters seriously. Please be assured that we will address this issue with our team to improve the experience for all our guests. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management
it was nice
It convenient
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear that you found our location convenient for your needs. Our team strives to provide a comfortable and hassle-free stay for all our guests. We appreciate you taking the time to share your thoughts and look forward to welcoming you back for another pleasant visit. Sincerely, Hotel Management
Good people
Business response:
Dear Guest, Thank you for your kind feedback! We're so glad to hear that you found our team to be helpful and accommodating. We truly value our guests and always strive to provide the best possible service. Your positive comments mean a lot to us, and we’ll be sure to share them with our team. We look forward to welcoming you back to Extended Stay America in the future for another great stay! Sincerely, Hotel Management
I arrived after midnight, there was no one at the desk for check in. I had to bang on the employee break room to get someone to come out, then the rep seemed annoyed. There is no one at the front desk on most days which is weird.The lobby itself is dated and at times not welcoming - the place definitely needs some updating - the rooms are outdated as well. If you are looking for a place to just sleep, this would be it-nothing else really stands out.
Business response:
Dear Guest, We sincerely apologize for the delayed check-in and any frustration caused by the front desk service. Your comments about the lobby and room conditions are noted, and we’re actively working on updates to enhance the overall guest experience. While we’re glad the stay served your basic needs, we aim to do better. Your input helps us improve, and we hope to provide a better experience next time.Sincerely,Hotel Management
Lobby doors need to be fixed
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,123 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.