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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the smell of marijuana
Business response:
Dear Holly, Thank you for bringing this concern to our attention. We sincerely apologize for any discomfort caused by the smell of marijuana during your stay. Maintaining a clean and pleasant environment is very important to us, and we take such matters seriously. Please be assured that we will address this issue with our team to improve the experience for all our guests. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management
it was nice
It convenient
Business response:
Dear Guest, Thank you for your feedback. We are glad to hear that you found our location convenient for your needs. Our team strives to provide a comfortable and hassle-free stay for all our guests. We appreciate you taking the time to share your thoughts and look forward to welcoming you back for another pleasant visit. Sincerely, Hotel Management
Good people
Business response:
Dear Guest, Thank you for your kind feedback! We're so glad to hear that you found our team to be helpful and accommodating. We truly value our guests and always strive to provide the best possible service. Your positive comments mean a lot to us, and we’ll be sure to share them with our team. We look forward to welcoming you back to Extended Stay America in the future for another great stay! Sincerely, Hotel Management
I arrived after midnight, there was no one at the desk for check in. I had to bang on the employee break room to get someone to come out, then the rep seemed annoyed. There is no one at the front desk on most days which is weird.The lobby itself is dated and at times not welcoming - the place definitely needs some updating - the rooms are outdated as well. If you are looking for a place to just sleep, this would be it-nothing else really stands out.
Business response:
Dear Guest, We sincerely apologize for the delayed check-in and any frustration caused by the front desk service. Your comments about the lobby and room conditions are noted, and we’re actively working on updates to enhance the overall guest experience. While we’re glad the stay served your basic needs, we aim to do better. Your input helps us improve, and we hope to provide a better experience next time.Sincerely,Hotel Management
When I first checked in, I was charged extra for a room which was large larger than what I had initially booked ahead of time. Basically at the time check-in, the type of room my book was sold out, and I was charged extra for reasons of having to stay in a different room. The staff member who checked me in, was not so great at her job. But luckily, some other staff member the next day, helped me out and further resolved matters for me. Also, I contacted an Expedia agent regarding getting a refund for the extra payment I had ... read more
Business response:
Dear Guest, We apologize for the confusion and inconvenience at check-in regarding the room charge. We are glad to hear that another team member was able to assist and resolve the issue. We strive to provide excellent service and ensure that all guests have a smooth and pleasant experience. We appreciate your understanding and patience, and we look forward to welcoming you back for a more seamless stay in the future.Sincerely,Hotel Management
Lobby doors need to be fixed
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,172 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.