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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was ok,the remote for the tv barely worked,the shower was not cleanes,there was hair in it to where you could see that no one cleaned it. It's a good place to stay for a night. The location of the hotel is great.
Business response:
Thank you for leaving a review. We are glad to know you were impressed with our location, but we are sorry for the difficulties you experienced in your room. Rest assured, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope you will consider a future stay so that we can make it up to you. Thanks again. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Jackie, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Typical American hotel you can imagine of Only one stay at this hotel, but the front desk was super friendly and helpful upon the checkin. The room was very specious and comfortable though the entire building was a bit old. Typical American style hotel you can imagine. Nice surrounding area as well. On the final day, took a taxi cab and it cost me $20-25 with 15 min drive.
Business response:
Thank you for choosing Extended Stay America for your stay. We make every effort to provide clean, comfortable accommodations along with the excellent service, and we are glad to know we accomplished it during your visit. We appreciate your business and look forward to seeing you back soon. Sincerely, Hotel Management
Business response:
Kimberly, thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Very dated place with poor quality water pressure and very uncomfortable bed. There were people’s trash and food boxes in the hall and the trash room was full of smelly trash. The a/c unit in the room rattled all night making it difficult to sleep.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Front entrance doors were dirty (housekeeping needs to use window several times a day) and property landscape needs to be meticulous . A few upgrades would allow much more business; meaning lobby area, elevator floor and paint walls inside elevator a bright color. Also, carts to push luggage should be upgraded by management/owners. Staff were professional and attentive.
Business response:
Thank you for your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. Your comments show that we have room for improvement, and we will be looking forward to it. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
No toilet paper in the bathroom although a note says that someone personally checked the room ensure it’s fresh and clean for my arrival.
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. Your comments show that we have room for improvement, and we assure you we will be more diligent going forward. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 4.5 star rating with 1,401 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.