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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only stayed for a few hours before an early morning flight. Nothing wrong with hotel or my room but there were just a few little things which could have made my stay a bit better. If you just need somewhere to stay overnight this is fine, if you plan to stay longer maybe look for something else
Business response:
We appreciate you choosing our hotel and for providing your review. It felt good to know you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Wow - Jason, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Not impressed We were told at Check in that they had breakfast, and hotel website reflects that. Didn’t know it was grab n go muffin and granola bars. On the upside there’s a fantastic 24 hour diner 4 blocks away. Vinyl flooring peeling on elevator entrances where you could easily trip. No facial tissue provided. 6 sheets of toilet paper on the roll when we checked in and no extra roll. Carpet in room filthy and stained. Bathtub faucet dripped constantly. Location wise it’s close to some shopping and eateries, but I’ll neve... read more
Business response:
Ritchie, thank you for staying with us. Although you liked our convenient location, we are sorry for not meeting your expectations with our facilities. We value your feedback as it will help us improve moving forward. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your perfect rating and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
The exit door was jammed open twice. The staff said they were trying to find the culprit. Our first room deadbolt did not work. Our second room was sufficient to what we needed.
Business response:
We apologize for the maintenance issues you encountered during your stay. Our team has been made aware of your comments, and we will definitely be more proactive in repairing and replacing items that you mentioned. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Thoughts about stay planning If the user wants their room to be cleaned or restocked with linens, etc. It would be wise to ask. Also if you require kitchen items you need to ask. The front desk staff are exceedingly pleasant and will be more than happy to assist.
Business response:
Timothy, it was a pleasure reading about the excellent service you received from us at Extended Stay America. Everything we do is aimed at providing an excellent experience for our guests, so thank you for taking the time to acknowledge our efforts. The team will certainly be delighted to hear of your kind remarks. Thank you for being our guest, and we hope you will choose us again. Sincerely, Hotel Management
Approved
Business response:
Thank you for staying at Extended Stay America. We are delighted you had a great time here. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 4.5 star rating with 1,401 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.