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Extended Stay America - Washington, D.C. - Herndon - Dulles
- Hotels
- Herndon, VA
About this business
Location details
1021 Elden St., Herndon, VA, 20170, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee maker or crockery
Business response:
Dear Ameer, Thank you for your feedback. We apologize for the inconvenience of not having a coffee maker or crockery in your room. Our aim is to provide amenities that meet our guests' expectations, and we regret falling short in this instance. Your comments are valuable as we assess and improve our offerings. Should you choose to stay with us again, please request any additional items you may need, as we are always here to ensure your comfort and satisfaction. We appreciate your understanding and hope to welcome you back fo... read more
It was clean but old they need to reduce the rooms
Business response:
Dear Lisa, Thank you for your feedback. While we are pleased to hear that you found the room clean, we understand your concerns about the condition of the facilities. We are continually working to improve our accommodations and will consider your comments as we plan future renovations. Your input is valuable in helping us enhance our guests' experience. We hope to welcome you back for an improved stay.Sincerely,Hotel Management
Everything in the hotel and the surrounding.
Business response:
Dear Haritha, Thank you for choosing us and sharing your feedback. We apologize for any dissatisfaction during your stay. Our aim is to provide the best experience for every guest, and we regret failing to meet this for you. Your feedback is important, and we will work towards improvements. We value your input and hope to have the opportunity to exceed your expectations on a future visit.Sincerely,Hotel Management
They had roaches in the room
Business response:
Dear Gladys, We apologize for the issue you encountered during your stay. We understand how distressing it can be and appreciate you bringing it to our attention. Please know that we take such matters seriously and are committed to maintaining a clean and comfortable environment for our guests. Your feedback is valuable in helping us improve. Thank you for staying with us.Sincerely,Hotel management
Did not get the service. They were not able to get us checked in. And we had to wait for 2 hours at 1 am.
Business response:
Dear Kumar, We sincerely apologize for the inconvenience you experienced during your check-in process. It is unacceptable that you had to wait two hours, especially late at night. Your time is valuable, and we understand the frustration this delay caused. Rest assured, we will address this issue with our team to ensure prompt and efficient service for all our guests. Your feedback is invaluable, and we appreciate you bringing this matter to our attention. We hope to welcome you back for a much-improved experience in the futu... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Herndon - Dulles
How is Extended Stay America - Washington, D.C. - Herndon - Dulles rated?
Extended Stay America - Washington, D.C. - Herndon - Dulles has a 3.8 star rating with 2,124 reviews.
When is Extended Stay America - Washington, D.C. - Herndon - Dulles open?
Extended Stay America - Washington, D.C. - Herndon - Dulles is open now. It will close tomorrow at 12:00 a.m.