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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like not 1 thing about this property
Business response:
Dear chris, Thank you for sharing your feedback. We’re truly sorry to hear that you didn’t have a positive experience at our property. This is not the standard we strive for, and we would like to understand more about the issues you encountered. Your feedback is invaluable in helping us make necessary improvements. If you have specific concerns or suggestions, please let us know. We hope you might reconsider staying with us again in the future. Sincerely,Hotel Management
The drawers kept opening and closing and they didn't have any rooms available and wouldn't refund my money.
Business response:
Dear DAPHNE, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Guest Beware of Infestation of Cockroaches When we arrived, the lady at the front desk was very nice, however when we got to our room we only had 10 minutes before we had to leave for a concert at the FedEx Field. We noticed a small bug, but I killed it and we left. When we got back to tje hotel later night we noticed that there were cockroaches all over the room. We had to immediately check out. The Night Audit guy was very nice and came to also visualize the (3) we had recently killed to show the Manager and take pictures ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with pests in your room. This is not reflective of the standards we strive to uphold. We appreciate your understanding and patience while our Night Audit staff addressed the situation. Your feedback is crucial for us to make necessary improvements and ensure such issues are resolved. We are committed to maintaining a clean and comfortable environment and hope to have the opportunity to serve you better in the future.Since... read more
Room smelled of weed. Bathroom did not look as if it was cleaned. Dirty rag hanging on the shower rod. Floor was sticky and the TV didn't work.
Business response:
Dear Sherry, Thank you for bringing these issues to our attention. We sincerely apologize for the concerns you experienced with the room’s condition and cleanliness. It is important to us that our rooms are well-maintained and comfortable, and it’s clear we did not meet our standards during your stay. Your feedback will be shared with our team to address these matters promptly. We appreciate your comments and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
The Hotel that is advertised on the Web site. Is not the one the hotel. That we arrived at. The front lobby was dirty and the one elevator was brocken . I was very disappointed. My family sad the room was ok. But they didn't have a choice. Afte driving in from NC .I could not find another hotel on the are fit them. I will be call customer service today.
Business response:
Dear Maureen, We apologize for the disappointment you experienced during your recent stay. Ensuring our guests feel comfortable and welcomed is our top priority, and we regret that we fell short of your expectations. We understand the inconvenience caused by the lobby condition and the broken elevator, and we are actively addressing these issues to improve our facilities. Please know that your feedback is valuable to us, and we are committed to providing a better experience in the future. If there is anything further we can ... read more
Nightmare experience! Horrible experience from the desk. Not welcome. Did not even greet. Elevator was not working. I had to carry my luggages all the way to the 3rd floor. It was a nightmare! The manager who I met on check-out was not friendly. I expected an apology for carrying my luggage all way from the 3rd floor, nothing!
Business response:
Dear Guest, We sincerely apologize for the unacceptable experience you had during your stay. It is disappointing to hear about the lack of welcome from our front desk, the non-functioning elevator, and the lack of apology from the manager. This is not reflective of our standards of hospitality and guest service. Please know that we are addressing these issues with our team to ensure they do not recur. Your feedback is invaluable to us, and we appreciate you bringing these concerns to our attention. Should you reconsider, we ... read more
Alarm kept going off in the morning,hotel wall was dirty
Business response:
Dear Tyrone, We sincerely apologize for the disruption caused by the alarm and the cleanliness issue you encountered during your stay. Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short of meeting your expectations. We are addressing these concerns with urgency to prevent future occurrences and enhance the cleanliness standards throughout the hotel. Your feedback is invaluable as we continuously strive to improve our services. We appreciate your understanding and hope to have the o... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.