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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty rooms Terrible. The rooms were dirty. The linen and towels were dirty. I reserved a double bed room online yet when i arrived was told no double bed rooms left. I left to go to another hotel. I received my money back from hotel.com
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we will review our room inspection procedures and make sure our rooms meet our company’s high standards. I will also make sure we are closely monitoring our room inventory moving forward. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will ret... read more
No AC! nothing special
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your experience was not to our company’s high standards. In response to your feedback, I will inspect our rooms with our maintenance engineer to ensure that everything is functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Nope. Not even if you paid me. This hotel was one of the worst places I have ever stayed. Thankfully, I was only using the room for a bed to sleep in and a shower (hint: I did not use the shower). Our first room did not have a readily working shower and the water was black when I tried to turn it on. They moved us to another room pretty effectively, but that room had an empty bottle in the bathroom that read "enema". Seriously? Do you even look in these rooms before you let someone go in there? I regret not demanding my mone... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with ... read more
Horrified Stay My stay was horrible. I actually checked out and had to find another hotel in the area and pay more money. You definitely pay for what you get.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town... read more
Dollar store muffins and really bad coffee in the morning is what they call a continental breakfast. Near a movie theatre and some restaurants. Housekeeping was terrible. Will not be returning.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will be sure to share your comments with our corporate office as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next ... read more
Stay away!!! This was one of the worse stays at a hotel I had in years. Soon as you walked into the lobby it smelled like smoke. The elevator was a death trap as it only open halfway or didn't close at all. Had to walk up 3 flights of stairs in fear of the elevator. The room did not have any washcloths or towels. When we ask the front desk they said they didn't have anymore washcloths and offered had towels for bathing. When in the bathroom I had to hold my breathe so I won't get a contact high from someone next door smoking... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments to coach our entire staff to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
So Disappointing Check-in was easy, which was much appreciated but it was all downhill after. I was placed in a non-smoking room that smelled like someone had just finished smoking in. There were lipstick stains all over the bed linen. The television remote was broken. The dresser drawer was visibly broken and hanging down. The hand towels in the bathroom were all stained and none of the trash cans had been dumped. Also while looking for an ice machine, which I found out that they do not have, I was followed down the hall an... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as frequently walking our property. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance ... read more
Tyron Jackson was the staff person on duty and he was absolutely rude!! I reserved a room online and when I arrived to check in, I was told there were no rooms available. It was very late and I was tired but he, as a representative of the hotel, was very unaccommodating.
gross rooms First room we were given smelled like urine absolutely disgusting!!! The beds felt like rocks and the toilet in the second room had stains(I hope they were just "stains").. if it wasn't for the girl at the front desk being so kind and helpful this hotel would have been a complete waste of money she made our stay a little more tolerable
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.