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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My Recent Stay This is definitely a no frills hotel. Appliances are very old..The sink in bathroom did not hold water. When I arrived there were boxes out front and a man talking loudly on phone. No daily room service. Linen was not what I would expect in a hotel...wrinkled..dingy..not fresh I was very disappointed. I will not stay here again nor will I recommend hotel to anyone else. I do not know how the hotel can justify the high cost to stay here and why hotels.com has this hotel on the list.
Business response:
Brenda, please accept my apologies for the less than satisfactory stay you had and regret the inconvenience it caused. Our housekeeping is done on a weekly basis to respect the privacy of our guests, however, we are happy to offer this service for a minimal fee. We are taking appropriate steps to ensure future guests do not encounter the same issues. We will be reviewing our guidelines to provide a better experience for all our guests. If we did not communicate our services at the time of check in, we are sorry. We hope you ... read more
Good Hotel Gone Bad I’ve stayed at other Extended Stay Hotels before, but this one was vastly different event compared to other stays. Upon entering the floor where our room was there was an over powering odder of filth, like a homeless shelter. If your wondering how I know what one smells like, I use to be a health inspector and I would inspect them monthly. Both beds in the room had OLD and dirty sheets, there were blood/saliva stains on one. The pillows on both beds were so old they were yellow, they all had clean covers ... read more
Business response:
Thank you for being loyal towards our brand and choosing to stay at our hotel. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. I have shared your concern with my management team in an effort to ensure no future guest experiences the same. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
WORST STAY EVER NEVER STAYED THERE , TRYING TO GET A REFUND ON MY RESERVATION ROOM FILTHY, SHEETS NASTY, PILLOWS STINK
Business response:
I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of my team for review and action. Please know this is not usual for us, and we hope you will afford us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Never staying not recommending ever again ! The whole hotel room had a Smokey smell to it. The breakfast table should not be close the front entrance due high traffic coming and going. The sheets were dirty and the bed was not connected fully . Worst experience straying in a cheap hotel for an overnight stay . I would never recommend anyone but I guess that's what you get when you stay at a hotel that's also a residence for others.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience for all our guests. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, General Manager
Not good. Wifi wasn't working. Room was dirty. No ammenities. Breakfast was a muffin and a cup of coffee. Rip off.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that did not have a “home away from home experience”. Please accept my apology. In response to your feedback, I have since managed to hire cleaning personnel. The staff and I appreciate your comments, as it will only help us to improve. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Bad service It took me 15 min to get in the door of the hotel. Front desk told me they didn't have any rooms then he said hold on left for about 10min came back and said he had one.. The shower didn't work the room had an odor to it
Nasty room First it wasn't clean I checked in at 6pm so they had all day to clean the room it was food on the floor by our door with dirty dished then food on the counter top and on the floor in the room. It was bubble gum chewed bubble gum on the lamp that my husband touched when he was trying to turn on the light. The top blanket had dried up food stuck to it smdh the dishes they gave us was dirty so we ate for Popyes and let's not forget they have mice one ran in between my husband and I. If I had more money I would had l... read more
Chaos and Inconvenience Galore There was no microwave in our unit, and when we pointed it out staff said they had none available so I asked to switch rooms but they said we would have to settle for double beds if we switched. As a result, I had to negotiate with staff to get the microwave by suggesting that they allow me to go into the room with double beds and pull out the microwave and install it in my room myself. The next morning, when we wanted to cook breakfast on the stove, we noticed it was not plugged in, so we agai... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that for not meeting your expectations and that not everything worked in you room. I met with the staff, and have reviewed with them on how to better handle this issues going forward to ensure that this does not repeat in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you... read more
Roaches I saw many roaches
Business response:
I appreciate you taking the time to review your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your needs about your complaint. To ensure that a situation like yours doesn't happen again, my team is thoroughly inspecting rooms. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay in your area.
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,807 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.