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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"Hotel" is actually a homeless shelter The "hotel" is actually a homeless shelter. Hotels.com has no business listing this as a place to stay. We woke up early to a man cackling in the hallway as he lay on his sleeping bag near the elevator. We decided to take the stairs and there was someone else asleep in the stairwell. The "hotel" smells like smoke even though there are no smoking signs posted throughout the building. When one of the homeless men was asked to leave, he pulled the smoke alarm setting off the fire alarm tha... read more
Business response:
Melissa, thank you for choosing our hotel for your stay. We are sorry for the inconvenience you experienced due to the smoke smell in the hotel. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Lobby was dirty, window was broken in our room and couldn't be fixed, never were able to get enough towels, room was in overall disrepair, and we were never able to get breakfast because they ran out
Business response:
Dennis, thank you for being our guest. We are sorry for the issue you had and regret the inconvenience caused. Please note, to respect the privacy of our guests staying for long periods of time, fresh linens and towels are always available at the front desk. Although we provide this services at your request for a minimal fee. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation.Thanks again, and hopefully we will have th... read more
My review of your hotel is HORRIBLE!!!! My stay was horrible, dogs barking all night long, sink clogged, I will never stay in another one of your hotels!!!
Business response:
Kevin, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This WS My First Time Here And To Me Personally, Its Not A Very Welcoming Feeling Past The Lobby. C!early Needs A Few Renovations And Minor Clean Ups Inside Rooms. I Wouldn't Recommend This To Anyone I Know.
Business response:
We are sorry our facilities did not live up to your expectations and regret any inconvenience caused while here. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
This hotel sucks everything in my room was broken.... OH also they gave me tissue as toilet paper. never coming again
Business response:
Thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Manageme... read more
Terrible stat The hotel had roaches, the bed sheets was old and had stains that couldn’t come out. They didn’t have any wash rugs inside my hotel room. The heat didn’t work. The shower head mad noises when it comes on. The towels where old, and had stains on them. The bathroom toilet seat wasn’t cleaned at all. The seat to the table had stains on from many of people having sex on it. I never experienced nothing like that. I wasted my 106.00 dollars cause I didn’t feel comfortable staying there. Overall it was an bad experien... read more
Business response:
Marquita, thanks for taking the time to evaluate your experience at our hotel. We apologize and sincerely regret the inconvenience you encountered in your room while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Hotel condition was filthy! Filed a complaint through the website and I’m doing it again here! The hotel was so filthy after being offered a second room and that being filthy too ii was forced to leave. Wouldn’t recommend to anyone!
Business response:
Thank you for letting us know about your recent experience. We apologize for the housekeeping issues in your room. Your concerns have been shared with our management team, and we will certainly be addressing this with our housekeeping supervisor as well as our entire cleaning staff. This is not the type of impression we like to leave on our guests, and we hope you will give us another chance to serve you again in the future. Hotel Management
The worst That was my worst experience staying in any hotel..I will never get a room ever again there
Business response:
Thank you for your feedback. We were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering outstanding service and accommodations. Sincerely, Hotel Management
The hotel was old and in need of many repairs if not a complete remodel. It smelled like stale cigarette smoke and marijuana. It was loud. The walls were paper thin. I would never stay here again.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.