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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
False Advertisement... Awful is the only way to describe this stay. I booked to have two beds as I had a business colleague with me. I was told that the hotel did not have two beds available or at all - so, why am I able to book something that is not accurate in anyway. I bought something that was not true and my colleague had to sleep in a chair...
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Close to stadium Hotel did not have ice machine, drink vending machine was empty, sounded like there was employee meeting outside of our room at 7 am would not stay here again
Business response:
Randy, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, General Manager
ROACH MOTEL DO NOT STAY HERE. As soon as I walked in the room I stumbled upon a roach party. And you would think they would scatter. NO. No they did not, because I was intruding into their home. THIS PLACE IS BUG INFESTED ABD FILTHY. I even tried switching rooms and the next room was worst than the last.
Business response:
Myesha, we sincerely apologize for the situation you described. You are absolutely correct to expect a clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to my attention. We work hard to make our guests happy, and we obviously failed in this case. We hope you will consider a return visit so we can make a much better impression. Sincerely, ... read more
My Recent Stay This is definitely a no frills hotel. Appliances are very old..The sink in bathroom did not hold water. When I arrived there were boxes out front and a man talking loudly on phone. No daily room service. Linen was not what I would expect in a hotel...wrinkled..dingy..not fresh I was very disappointed. I will not stay here again nor will I recommend hotel to anyone else. I do not know how the hotel can justify the high cost to stay here and why hotels.com has this hotel on the list.
Business response:
Brenda, please accept my apologies for the less than satisfactory stay you had and regret the inconvenience it caused. Our housekeeping is done on a weekly basis to respect the privacy of our guests, however, we are happy to offer this service for a minimal fee. We are taking appropriate steps to ensure future guests do not encounter the same issues. We will be reviewing our guidelines to provide a better experience for all our guests. If we did not communicate our services at the time of check in, we are sorry. We hope you ... read more
Good Hotel Gone Bad I’ve stayed at other Extended Stay Hotels before, but this one was vastly different event compared to other stays. Upon entering the floor where our room was there was an over powering odder of filth, like a homeless shelter. If your wondering how I know what one smells like, I use to be a health inspector and I would inspect them monthly. Both beds in the room had OLD and dirty sheets, there were blood/saliva stains on one. The pillows on both beds were so old they were yellow, they all had clean covers ... read more
Business response:
Thank you for being loyal towards our brand and choosing to stay at our hotel. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. I have shared your concern with my management team in an effort to ensure no future guest experiences the same. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
WORST STAY EVER NEVER STAYED THERE , TRYING TO GET A REFUND ON MY RESERVATION ROOM FILTHY, SHEETS NASTY, PILLOWS STINK
Business response:
I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of my team for review and action. Please know this is not usual for us, and we hope you will afford us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Never staying not recommending ever again ! The whole hotel room had a Smokey smell to it. The breakfast table should not be close the front entrance due high traffic coming and going. The sheets were dirty and the bed was not connected fully . Worst experience straying in a cheap hotel for an overnight stay . I would never recommend anyone but I guess that's what you get when you stay at a hotel that's also a residence for others.
Business response:
Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a wonderful experience for all our guests. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, General Manager
Not good. Wifi wasn't working. Room was dirty. No ammenities. Breakfast was a muffin and a cup of coffee. Rip off.
Business response:
Your review for our hotel was recently brought to my attention. I am so disappointed that did not have a “home away from home experience”. Please accept my apology. In response to your feedback, I have since managed to hire cleaning personnel. The staff and I appreciate your comments, as it will only help us to improve. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Bad service It took me 15 min to get in the door of the hotel. Front desk told me they didn't have any rooms then he said hold on left for about 10min came back and said he had one.. The shower didn't work the room had an odor to it
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.