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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrified Stay My stay was horrible. I actually checked out and had to find another hotel in the area and pay more money. You definitely pay for what you get.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town... read more
Dollar store muffins and really bad coffee in the morning is what they call a continental breakfast. Near a movie theatre and some restaurants. Housekeeping was terrible. Will not be returning.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will be sure to share your comments with our corporate office as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next ... read more
Stay away!!! This was one of the worse stays at a hotel I had in years. Soon as you walked into the lobby it smelled like smoke. The elevator was a death trap as it only open halfway or didn't close at all. Had to walk up 3 flights of stairs in fear of the elevator. The room did not have any washcloths or towels. When we ask the front desk they said they didn't have anymore washcloths and offered had towels for bathing. When in the bathroom I had to hold my breathe so I won't get a contact high from someone next door smoking... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments to coach our entire staff to ensure that your experience is not repeated. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
So Disappointing Check-in was easy, which was much appreciated but it was all downhill after. I was placed in a non-smoking room that smelled like someone had just finished smoking in. There were lipstick stains all over the bed linen. The television remote was broken. The dresser drawer was visibly broken and hanging down. The hand towels in the bathroom were all stained and none of the trash cans had been dumped. Also while looking for an ice machine, which I found out that they do not have, I was followed down the hall an... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures as well as frequently walking our property. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance ... read more
Tyron Jackson was the staff person on duty and he was absolutely rude!! I reserved a room online and when I arrived to check in, I was told there were no rooms available. It was very late and I was tired but he, as a representative of the hotel, was very unaccommodating.
gross rooms First room we were given smelled like urine absolutely disgusting!!! The beds felt like rocks and the toilet in the second room had stains(I hope they were just "stains").. if it wasn't for the girl at the front desk being so kind and helpful this hotel would have been a complete waste of money she made our stay a little more tolerable
No Hot Water Everything was ok until the hot water ran out the next morning. The front desk help wasn't very helpful. They didn't accommodate my boyfriend and I with anything. I wouldn't recommend this hotel to anyone.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are responding to guest needs in a timely manner. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Avoid if you can This place is horrible. The room was not only not clean but the lamps didn't work. The room is designated as a non-smoking room but reeked of smoke. For the amount you're paying I'd definitely say find somewhere else
Really, really dirty place The room was extremely dirty. The bedding had not been changed and there was a large blood stain on it with hair. The people coming in and out were looking like homeless people and I was getting the feel that this was a long term flop house for street walkers. My wife and I asked for our money back. We are never going to stay at another Extended stay again. I will tell everyone about it and to avoid your chain of hotels
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,807 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.