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Extended Stay America - Washington, D.C. - Landover
- Hotels
- Landover, MD
About this business
Location details
9401 Largo Dr. W., Landover, MD, 20774, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty room First it wasn't clean I checked in at 6pm so they had all day to clean the room it was food on the floor by our door with dirty dished then food on the counter top and on the floor in the room. It was bubble gum chewed bubble gum on the lamp that my husband touched when he was trying to turn on the light. The top blanket had dried up food stuck to it smdh the dishes they gave us was dirty so we ate for Popyes and let's not forget they have mice one ran in between my husband and I. If I had more money I would had l... read more
Chaos and Inconvenience Galore There was no microwave in our unit, and when we pointed it out staff said they had none available so I asked to switch rooms but they said we would have to settle for double beds if we switched. As a result, I had to negotiate with staff to get the microwave by suggesting that they allow me to go into the room with double beds and pull out the microwave and install it in my room myself. The next morning, when we wanted to cook breakfast on the stove, we noticed it was not plugged in, so we agai... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that for not meeting your expectations and that not everything worked in you room. I met with the staff, and have reviewed with them on how to better handle this issues going forward to ensure that this does not repeat in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you... read more
Roaches I saw many roaches
Business response:
I appreciate you taking the time to review your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your needs about your complaint. To ensure that a situation like yours doesn't happen again, my team is thoroughly inspecting rooms. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay in your area.
Roach motel Checked to first room given and there were roaches in the kitchen, in the bathroom and on the walls in the living area. The Extended Stay Hotels in the DC area are used for low income housing. Not worth the money. Actually the most expensive of the 5 hotels I stayed in in DC Baltimore area but most expensive. 2nd room given, no roaches but bed was hard as a rock! Continental breakfast was coffee, oatmeal and oatmeal bar.Give me a break. A $50 hotel all day. SW
Business response:
Thank you for your recent review of your stay. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that you didn't enjoy your stay with us.To prevent this from happening again, our team is going to pay close attention to detail and consider our customers at all times. Our contractor has also been contacted to treat your previous room as well as the area. Thank you so much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a be... read more
Never again. The front desk person was Curt.
Business response:
Thank you for your recent review of your stay. We pride ourselves on being able to provide a great hotel for a great value, so we are sorry to hear that you didn't enjoy your stay with us. To prevent this from happening again, our team is going to pay close attention to detail and consider our customers at all times. Thank you so much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
The hotel was more like a rooming house. The door to room didn't close flushly the overall cleanliness of room and hotel was horrible. Stayed 2hours and left to stay at another hotel.
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that the general cleanliness of our hotel was not good and that you didn't have a good experience. As this hotel’s manager, I can assure you that I have shared this with my staff and coach accordingly to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you'r... read more
Don't Waste Your Money Here My wife and children had a very poor experience overall with this hotel. I was greeted at the front door upon arrival by a woman shouting and cursing at someone in the parking lot. I was then checked by an unenthusiastic clerk. After pulling my vehicle around and entering the door closest to our room with my family, my first impression was the overwhelming cloud of weed smoke that was in the hall. As for the room itself, it was obvious that the room hadn't been cleaned. Yes the bed was made, but t... read more
Business response:
Your review for our hotel was recently brought to my attention. Please know that we are sincerely sorry that you had such an unpleasant stay in all aspects. As this hotel’s manager, I can assure you that I have discussed your comments with all my staff and coach accordingly to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
The room was ok but house keeping never came in and the room smelled like a Smoking room
DISGUSTING! The lobby was clean, however as your walking to the rooms, everything smelt like cigarettes. When you enter the room, you can already tell its a dirty enviornment. The bed dad someones weave in it, food stain on the side of the mattress covers and BED BUGS!! I checked out literally 10 minutes after checking in. It was HORRIBLE!! No one should pay such moneu for such a DISGUSTING enviornment.
Frequently asked questions about Extended Stay America - Washington, D.C. - Landover
How is Extended Stay America - Washington, D.C. - Landover rated?
Extended Stay America - Washington, D.C. - Landover has a 2.9 star rating with 1,865 reviews.
When is Extended Stay America - Washington, D.C. - Landover open?
Extended Stay America - Washington, D.C. - Landover is open now. It will close tomorrow at 12:00 a.m.