This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checkin was a joke! Shower pressure was poor (I could have poured a bottle of water over my head with better pressure). My room door locked from the inside and I could not get out, the maintenance team took 45 minutes and couldn’t fix the door lock, I had to crawl out the window, I was late for work! I wasn’t even offered a refund for my inconvenience, I’ll never stay there again.
I booked a stay for 4 nights. When checking in there was no staff at the front desk. A couple employees were sitting at a table and watched us come inside but neither corresponded with us. I felt ignored. Finally a young lady came from the back, and while walking by asked if we had been helped. She did a great job checking us in. The next morning I got into the shower and when I turned on the shower the shower head was broken and water jetted up onto the ceiling which in turn shot back down onto the top of my head. I had not... read more
Business response:
Kathy, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
There are better places to stay in the area. For the price being charged, there are better places to stay in the area. The "on-the-go" breakfast consists of coffee and breakfast cereal bars. I stayed there for 5 days and one day there was not even milk for the coffee!. You must go to the reception to request and collect the promised "cookware, dishware, and utensils". The physical condition of the stairs and walkways need maintenance.
Business response:
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The hotel rooms themselves are clean and decent. However, the problem is with some of the clientele staying there. Cigarette butts all over the place and I’m certain some of the low life’s there were legitimate meth heads, as in actually on meth. Not sure if these individuals are given government vouchers to stay there or what but be forewarned about the many seedy lowlifes staying here.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Was not the experience I expected for this area. The room was not very clean. Some mechanical problems. Breakfast was not great.
Business response:
Shawn, we are sorry for the issues you experienced in your room and that you were unhappy with our complimentary breakfast. Your concern has been shared with our brand leaders to determine new breakfast choices. Also, your feedback will be shared with the housekeeping team to be more diligent with their efforts. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Bad hotel, bad people out front, asked for refund
Business response:
We are extremely sorry for not living up to your expectations. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Please feel free to reach out to our team with your queries and they will be happy to assist you. We regret the inconvenience caused, and please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management
Bugsss There was ants all in my room , crawling on my bed , in the bathroom. I called the front desk and asked to get my room switched I was denied because of rooms being “sold out “ I asked to be fully reimbursed but I’m yet to receive anything or hear from the manager I requested to speak to about this complaint
Property area was unkept and everything looked run down. Surrounding businesses and amenities were great.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Lots of insects in the kitchen/bathroom areas. Overall did not feel the room was clean.
Business response:
Thank you for staying with us. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,926 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.