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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Amazing staff and incredible location . Made over 20 trips in the past year and it’s been 5 stars everytime . Special Thank you to Nooria for going above and beyond and the chirpy hotel manager . His demeanor is so bright and friendly .
Traveling as a single female, I felt safe there. Staff was nice and helpful. Definitely was not CLEAN. However, no need to condemn the motel overall because housing doesn’t do their job.
Business response:
Dear Sandy, Thank you for taking the time to review our hotel. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt safe with us; however, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
Excellent
You get what you pay for. It's a cheap motel that's in a relatively good location. Due for renol
Business response:
Dear Michael, thank you for being our guest at Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to your next stay.Sincerely,Hotel Management
Staff was very friendly and helpful, they made certain to accommodate us with our needs.
Business response:
Dear Sharon, It's lovely to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay! Sincerely, Hotel Management
I arrived late (close to midnight). Employee on duty helped me carry my luggage to my room. Hotel is in a safe area. Room was clean but is definitely in need of an upgrade for furniture. Furniture in room was old and worn.
I booked a non-smoking room, but I could clearly smell the scent of the smoke. Their breakfast was a coffee, protein bars, and muffins. Not sure you can call that a breakfast, so I could say it's misleading.
Business response:
Dear Jai, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We regret your disappointment with our grab-and-go breakfast and that it did not meet your expectations. We have shared your feedback with our Brand leaders as we continually strive to improve our guest experience. We hope to welcome you back in the future.Sincerely,Hote... read more
Property bathroom is out of date , tube chalking is discolored and carpet/wall molding loose. Staff are excellent and convince of location make up for it.
Business response:
Dear Luke, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We have shared your feedback with the concerned team members regarding the abovementioned issues. We look forward to welcoming you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,963 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.