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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived at the hotel & got into the room, which was ok, but there were only 3 pillows for my wife & I, we both like to sleep with 2 pillows, so I went back to the front desk to get 1 more pillow but the clerk had none in the room behind him & he claimed that he couldn’t get into the storage/housekeeping room to get us another pillow!
Business response:
Dear Kathleen, Thank you for your honest comments about your stay with us. We are sorry you were disappointed with the lack of pillows in your room. Although we offer limited amenities, we proudly offer our guests a clean and comfortable environment. However, we will look into this to ensure we are well-poised to serve you in the future. We hope to welcome you back the next time your travels lead you to our city.Sincerely,Hotel Management
The staff in the lobby had a problem with the printer. They promised to email my receipt to me but they did not do it. I still do not have it. I asked to bring me dishes three times. Just after the third time they followed my request.
Business response:
Dear Yuri, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Please reach out to us at the hotel so we can assist you with the receipt. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
I did not like that I had three times request to bring me dishes. I asked to fix the macro wave in my room. But it was not done
Business response:
Dear Yurii, Thank you for your remarks. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Please allow us to make it up to you on a future visit. Sincerely,Hotel Management
There was no plates, silverware, cups etc...
Business response:
Dear Justin, Thank you for taking the time to write a review of our hotel. We are pleased to know you had a pleasant time here. However, we are sorry our fully equipped kitchen did not meet your expectations. To ensure the cleanliness of the dishes, they are kept at the front desk, and the team delivers them to your suite on request. Thank you for bringing this to our attention. We will instruct our front desk team to mention these rules during check-ins. Please allow us to serve you again on your next visit to the area. Sin... read more
A good value for a low price within walking distance to metrorail and the town center.
Business response:
Dear Alexander, Thanks for reviewing your time at Extended Stay America. It means a lot to know you enjoyed your stay at a great value and our location improved your experience. We appreciate your business and hope you will visit again soon! Sincerely,Hotel Management
Badly In Need of Renovation Good location, but the hotel is run down and the staff is inattentive. Lots of guests who seem to be just a step above vagrancy. A few police calls to the hotel while I was there.
Business response:
Dear Guest, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,984 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.