This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff in the lobby had a problem with the printer. They promised to email my receipt to me but they did not do it. I still do not have it. I asked to bring me dishes three times. Just after the third time they followed my request.
Business response:
Dear Yuri, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Please reach out to us at the hotel so we can assist you with the receipt. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
I did not like that I had three times request to bring me dishes. I asked to fix the macro wave in my room. But it was not done
Business response:
Dear Yurii, Thank you for your remarks. We are sorry that our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Please allow us to make it up to you on a future visit. Sincerely,Hotel Management
There was no plates, silverware, cups etc...
Business response:
Dear Justin, Thank you for taking the time to write a review of our hotel. We are pleased to know you had a pleasant time here. However, we are sorry our fully equipped kitchen did not meet your expectations. To ensure the cleanliness of the dishes, they are kept at the front desk, and the team delivers them to your suite on request. Thank you for bringing this to our attention. We will instruct our front desk team to mention these rules during check-ins. Please allow us to serve you again on your next visit to the area. Sin... read more
A good value for a low price within walking distance to metrorail and the town center.
Business response:
Dear Alexander, Thanks for reviewing your time at Extended Stay America. It means a lot to know you enjoyed your stay at a great value and our location improved your experience. We appreciate your business and hope you will visit again soon! Sincerely,Hotel Management
Amazing staff and incredible location . Made over 20 trips in the past year and it’s been 5 stars everytime . Special Thank you to Nooria for going above and beyond and the chirpy hotel manager . His demeanor is so bright and friendly .
Traveling as a single female, I felt safe there. Staff was nice and helpful. Definitely was not CLEAN. However, no need to condemn the motel overall because housing doesn’t do their job.
Business response:
Dear Sandy, Thank you for taking the time to review our hotel. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt safe with us; however, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. We hope you will revisit so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,954 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.