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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lady at the front desk, (Nooria) was very nice and friendly.
this is a great choice for reston, though the rates are climbing !!
Business response:
Thank you for choosing Extended Stay America for your recent stay. We are so pleased that we exceeded all of your expectations and that you found us to be a great value. We would be delighted to accommodate you again in future and hope that you will revisit soon. Sincerely, Hotel Management
Affordable spot steps from many restaurants including Chick-f-a . They’ll give you a pass to the YMCA gym and indoor pool next door too — a great amenity. Also next to WO&D bike trail !
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit to Washington. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
Would not stay here again.😔 Nobody there at checkin, called the main number finally someone showed up, no apologies after waiting for 20 minutes, took another 15 to checkin, then was asked to walk with the guy up front to go inspect the room with him and make sure it was ok, found this strange I’ve never been asked to do that anywhere. My mother was waiting in the car and said there was a strange guy taking pics of all the cars in the parking lot. In the room the beds are spring mattresses very hard and the door didn’t shut... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Run down. Most of the outlets in the room didn't work.
Business response:
Thank you for sharing the specifics of your visit. We apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problem is resolved. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. S... read more
The from desk lady, Noora (I think that's her name) was real helpful and understanding. Really made my stay easy. Will always return whenever I'm in town.
Had everything we needed. Bedding was thin so got cold even with air turned up
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We value your observation and hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.