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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked a non-smoking room, but I could clearly smell the scent of the smoke. Their breakfast was a coffee, protein bars, and muffins. Not sure you can call that a breakfast, so I could say it's misleading.
Business response:
Dear Jai, thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We regret your disappointment with our grab-and-go breakfast and that it did not meet your expectations. We have shared your feedback with our Brand leaders as we continually strive to improve our guest experience. We hope to welcome you back in the future.Sincerely,Hote... read more
Property bathroom is out of date , tube chalking is discolored and carpet/wall molding loose. Staff are excellent and convince of location make up for it.
Business response:
Dear Luke, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We have shared your feedback with the concerned team members regarding the abovementioned issues. We look forward to welcoming you back soon!Sincerely,Hotel Management
Big thanks to Abdul! Very warm and friendly welcome. He helped us patiently and informative with every question we had! Keep it up Abdul! Awesome guy !
I interacted with four or five staff members - all pleasant - willing to serve and helped me immediately. Once my key card didn’t work - they fixed it within two minutes. I stayed here four years ago in 2018 and will stay here again. This is my “Go To MOTEL” in Fairfax County, Virginia.
Friendly staff
Business response:
Dear Ali, thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,984 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.