This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front staff very friendly and dressed professional. No meat, which might due to their religion, but the breakfast is great. Highly recommended!
Great Access to Everything but Low Quality Waited several minutes for someone to come to the front room to check us in. Tub peeling and full of unrinsed cleaner. No dishes, utensils or paper towels in the room. TV worked inconsistently. Lots of people hanging out talking and smoking until late/early daily. Convenient location but no frills.
Business response:
Dear Guest, Thank you for choosing us and for posting your comments. It is great to know you had a pleasant stay. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay, and we will ensure they are corrected at the earliest. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Jeg oplevede at aircondition og køleskab larmede i en sådan grad at det ikke var til at sove for. På trods af at værelset var ikke-ryger så lugtede det svagt af røg og det lugtede bare generelt. “Morgenmaden” som er inkluderet i prisen er ikke noget af råbe hurra for, den bestod af havregrød i poser, bagels og mysli barer.
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room free of smoke, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Moreover, we are sorry ... read more
Reception always welcoming and helpful
Business response:
Dear Mohammed, Thank you for the wonderful review of Extended Stay America. All of us greatly appreciate your kind comments and excellent rating. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management
Not a bad experience. Children were running around the courtyard area creating a noisy atmosphere. Maneuvering through the property to and from your car means dodging children and people in lawn chairs sitting outside of their rooms. For the most part, it was clean and relatively up to date. However, the kitchen is so dated it felt kind of grungy. The staff was friendly. I didn't have any major problems with the stay.
Business response:
Dear REBECCA, Thank you for being our guest. It is glad to know you had a pleasant stay and found the property clean. However, we apologize for the inconvenience caused by the room's kitchen upkeep. Our housekeeping staff is already at work to check and action the missed areas. Also, we regret the disturbance caused by the noise issues. Our front desk team is available 24 x 7 to help you. Your feedback is vital and will be prioritized so future guests will not have the same issue. Please allow us another chance to serve you ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,928 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.