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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent service / clean comfortable rooms The room was very clean and the bed is super comfortable. Check in is always smooth & staff are very friendly & polite. The only thing was that the shower curtain was missing on most recent stay. And it will just be nice when they finish up- dating the tv system so that the actual titles of the tv shows / programming will appear in the channel guide. Other then these 2 things service is excellent and rooms are comfortable — especially the bed, and in very good condition.
It was quiet for the first few nights but there are men who sit in the courtyard and play music and walk past the rooms and they speak vulgarly. There’s ants in the room. I’ve killed 3 by the shower. It’s nicely tucked next to places to eat but the guests
Business response:
Mary, thank you for reviewing your stay with us at Extended Stay America. We are glad you were pleased with most aspects of your stay. However, we regret we were not able to meet some of your expectations and apologize for the unpleasant experience you had with your room. We will share your comments with our pest control provider and make sure we prevent such reoccurrences. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
for the price, it is very hard to beat this hotel. all staff are courteous.
Business response:
Thank you for choosing Extended Stay America. We are so glad that you found us to be a great value and that you were impressed with our excellent customer service. We cannot wait to share your kind compliments with our team. We appreciate your business and look forward to welcoming you again soon! Sincerely, Hotel Management
Good accommodations. Good value
Business response:
Nancy, we appreciate you choosing to stay at Extended Stay America and for taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thank you for your wonderful comments about our apartment-style accommodations. It was a pleasure hosting you, and we hope you will visit us again. Sincerely, Hotel Management
Amazing
Business response:
Joann, thank you for making Extended Stay America a part of your travel plans. It was delightful to know you thoroughly enjoyed your stay and that our service and the accommodations made for an excellent experience. Your review is highly appreciated, and we look forward to seeing you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.