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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property isn't aesthetically beautiful or anything, but it's clean and safe. The staff was friendly. It is definitely no-frills. If all you need is a clean bed and shower, then it's fine. I was surprised/disappointed that there wasn't a coffee maker in the room. There wasn't anything in the room. No cups, plates, silverware, pots/pans, etc. There was a fridge, a stove/oven, and a microwave, but nothing else. I was only there for 1 night so I didn't need anything, but this is an "extended stay" hotel. I don't know if mayb... read more
Business response:
Dear Kelsey, Thank you for taking the time to share your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. We are sorry for any confusion about our dishware policy and for the disappointment you experienced with our breakfast options. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken not... read more
No trash cans inside the room, there was a dirty clothes from other people, did see it or didn’t clean the room properly
Business response:
Dear Miriam, We appreciate your feedback and apologize for any inconvenience. We'll address the issues mentioned to ensure a more thorough cleaning. Your satisfaction is important, and we hope you'll give us another opportunity to provide a more positive experience in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Room wasn’t as clean as it should be but you get what you paid for.
Business response:
Dear Lynelle, Thank you for your review, and we do apologize for the cleanliness issues you experienced. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention; we are very grateful for your patience. We're pleased you chose our hotel for your visit to the city, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality. Sincerely,Hotel Management
The front desk guy is very nice and helpful
Was not the best place I have ever stayed
Business response:
Dear Andre, Thank you for staying with us and sharing your experience. We apologize for anything other than a memorable experience, and we hope you will revisit for the exceptional stay for which we are known. Thank you again for being our guest.Sincerely,Hotel Management
Office staff members are great. Noora & Kumar are super understanding and were very helpful. Dont mind staying again.
Business response:
Dear Jiovany, Thank you for this outstanding review and for selecting Extended Stay America for your visit. It is always wonderful to know how much our guests enjoy our efforts. We are fortunate to have such thoughtful and exceptional team members as Noora & Kumar; we'll gladly share your kind words with them and our entire team. It was a pleasure hosting you, and we hope to see you again soon.Sincerely, Hotel Management
It was a nice room , however they booked several people next door and around our room , the ones next door were loud till about 2am and the ones on the other side had a kid banging ball against out side wall at 6 am . and through the morning till I had to bang on wall and tell them to get away from our place, other than that the hotel was very nice, they need to keep their word , told me that was a quiet location , it wasn't at all
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,984 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.