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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No coffee in the rooms and the free breakfast consisted of a granola bar and/or a bag of oatmeal.
Business response:
Dear Robin, Thank you for being our guest. It is glad that you had a pleasant time. However, we are sorry for the breakfast choices not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. Please reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
Nice environment
The room had a kitchenette, however, there was no coffee maker. There was a sleeper sofa, but there were no sheets, pillows or blankets for it. I had to go back to the office to as for the coffee maker and for the sheets for the sofa. I did not see a hairdryer or an iron either. The mattress on the sofa was dirty, with breadcrumbs and a dead moth. The description of the hotel stated that there was a free breakfast. That was one of the reasons I booked this hotel. However, when we got there in the morning, there was nothing t... read more
Business response:
Dear Viola, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the lack of amenities and the condition of the suite. We do our best to make these amenities available and to provide a clean suite for our guests, but we regret falling short. Moreover, we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to ensure improvement, and we hope you will stay wit... read more
The outdoor hallway smelled like piss. The tub had grit in the bottom of it that didn't wash away. Otherwise the room was fine.
Business response:
Dear Margaret, Thank you for staying with us. We are delighted that you enjoyed most aspects of your visit. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. It was our pleasure to host your visit; we look forward to seeing you soon.Sincerely,Hotel Management
Front staff very friendly and dressed professional. No meat, which might due to their religion, but the breakfast is great. Highly recommended!
Great Access to Everything but Low Quality Waited several minutes for someone to come to the front room to check us in. Tub peeling and full of unrinsed cleaner. No dishes, utensils or paper towels in the room. TV worked inconsistently. Lots of people hanging out talking and smoking until late/early daily. Convenient location but no frills.
Business response:
Dear Guest, Thank you for choosing us and for posting your comments. It is great to know you had a pleasant stay. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay, and we will ensure they are corrected at the earliest. We look forward to another opportunity so we can show you the outstanding hospitality you deserve. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,962 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.