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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Alvaro, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
It's in a great location, the bed felt clean and there was no smell. Unfortunately the carpeted floor felt sticky and the vending machines were on and working but not taking any kind of currency.
Business response:
Bradley, thank you for choosing Extended Stay America. We are glad you liked our convenient location and your well-kept suite. However, we are sorry for the issues you encountered with the carpet and the vending machine. Your feedback will be shared with the appropriate teams for review and action. We hope to see you again soon. Sincerely, Hotel Management
Business response:
Ronnie, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Jason, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Carpets needed cleaning, good service though - ? Carpets needed cleaning and felt greasy to the feet. And pen marks appeared on one of my shirts while I was away for the day, so room might have been invaded with casual malice - which didn't help my stay a whole lot to be frank. Good people at the service desk, though.
Business response:
Thank you for selecting us and being our guest. Although you liked our courteous associates at the front desk, we apologize for the inconvenience you had in your suite. What you experienced is not acceptable, and we will take corrective actions to ensure this is not repeated. Your rating is appreciated, and we hope to serve you even better in the future. Sincerely, Hotel Management
Ok for short stay. Stay was fine but lack of breakfast because of COVID should hv prompted management to make coffee available either in lobby or in rooms. Never stayed anywhere where you can’t get coffee or tea as needed.
Business response:
Julia, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for your disappointment with coffee not being available during your visit. We hope the positive aspects of your stay will bring you back to us in the future. Sincerely, Hotel Management
Business response:
We appreciate you selecting us and taking the time to leave your feedback. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and wish to have another opportunity to welcome you for the five-star stay we strive to provide every guest. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.