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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival, I was provided a room whose bathroom sink was not properly connected to the outflow
Business response:
Jem, thank you for taking the time to share your experience at our hotel. We apologize for the inconvenience you experienced in your suite during your stay. We have shared your comments with our team to take immediate action. We hope the rest of your stay was comfortable and that you will choose us again on your next visit to the area. Sincerely, Hotel Management
Super helpful staff! Front desk super helpful! Quiet room with kitchen - great value for the price!
Business response:
Thank you for being our guest and for your wonderful feedback. Every team member here at Extended Stay America works hard to deliver a great guest experience, so we appreciate you noticing their efforts. We will be sure to share your compliments with our staff. Moreover, we are happy you enjoyed our relaxing suite along with the fully equipped kitchen. We look forward to welcoming you back soon. Sincerely, Hotel Management
Good location
Business response:
Thank you for choosing Extended Stay America and for the perfect rating. We are thrilled to know we exceeded your expectations with our location, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Rick, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Alvaro, thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating. We are pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, Hotel Management
It's in a great location, the bed felt clean and there was no smell. Unfortunately the carpeted floor felt sticky and the vending machines were on and working but not taking any kind of currency.
Business response:
Bradley, thank you for choosing Extended Stay America. We are glad you liked our convenient location and your well-kept suite. However, we are sorry for the issues you encountered with the carpet and the vending machine. Your feedback will be shared with the appropriate teams for review and action. We hope to see you again soon. Sincerely, Hotel Management
Business response:
Ronnie, we are delighted you had a great stay at Extended Stay America. Thank you for the kind rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.