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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Spencer, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Jonas, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jonas, we are glad you enjoyed your time at Extended Stay America. Thank you for your gracious rating, and we look forward to your next visit. Sincerely, Hotel Management
It was okay. The location was good. The amenities were excellent. Some of the staff were not very professional and the first room I was given was not clean nor was the second room but the location of the room was excellent. This was during the covid 19 pandemic and some staff members and patrons were not wearing masks or practicing social distancing and I was in town because my mother had just died.
Business response:
We are very sorry to hear about your loss and we want to apologize for the cleanliness issues you encountered during your stay. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible, so we appreciate you bringing this to our attention. On a positive note, we are glad you liked the amenities we have to offer and our overall service. Thank you for staying at our hotel, and we hope to have another chance so we can pro... read more
Business response:
Nicolas, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Misty, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
todo ok buena recepción, la habitación comoda.
Business response:
On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver comfortable, clean accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.