This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Misty, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
todo ok buena recepción, la habitación comoda.
Business response:
On behalf of our team at Extended Stay America, thank you for the excellent rating. We strive to deliver comfortable, clean accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
I arrived at 10pm after 18 hours of traveling. Friendly check-in clerk saw I was lugging a lot of luggage and changed me to a ground floor room, and authorized a late checkout until noon. The hotel had everything I needed for my overnight stay - clean bed, comfortable temperature, good shower with ample hot water, and a decent enough breakfast bar with instant oatmeal. The only negative is it’s not particularly close to public transport hub, so I had to use Lyft twice.
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our courteous service, comfortable suites, and our amenities. We look forward to welcoming you back soon! Sincerely, Hotel Management
Comparatif avec les services en Europe Il faut payer en carte bleue la réservation , la cuisine pas équipée en vaisselle il faut demander à l'accueil, petit-déjeuner sans pains, pas de beurre, pas de croissant, pas du jus,pas d'eau, par contre il ya du lait , du chocolat, du thé , du café,pas de lave vaisselle,
Business response:
Thank you for your review of your recent stay. Although you had an overall satisfactory stay, we are sorry for the disappointment with our kitchenware policy and payment policy. Moreover, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
We ordered a queen bed and For Some reason got a double unfortunately
Business response:
Thank you for taking the time to provide your feedback, and we are sorry for the reservation issues you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.