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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Doug, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Shirley, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Good
Business response:
Sunil, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us perfect feedback. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Spencer, we are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Jonas, thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jonas, we are glad you enjoyed your time at Extended Stay America. Thank you for your gracious rating, and we look forward to your next visit. Sincerely, Hotel Management
It was okay. The location was good. The amenities were excellent. Some of the staff were not very professional and the first room I was given was not clean nor was the second room but the location of the room was excellent. This was during the covid 19 pandemic and some staff members and patrons were not wearing masks or practicing social distancing and I was in town because my mother had just died.
Business response:
We are very sorry to hear about your loss and we want to apologize for the cleanliness issues you encountered during your stay. We certainly understand the frustrations and challenges that are coming along with recent events. We are doing everything we can to keep things as normal as possible, so we appreciate you bringing this to our attention. On a positive note, we are glad you liked the amenities we have to offer and our overall service. Thank you for staying at our hotel, and we hope to have another chance so we can pro... read more
Business response:
Nicolas, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.