This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jason, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Carpets needed cleaning, good service though - ? Carpets needed cleaning and felt greasy to the feet. And pen marks appeared on one of my shirts while I was away for the day, so room might have been invaded with casual malice - which didn't help my stay a whole lot to be frank. Good people at the service desk, though.
Business response:
Thank you for selecting us and being our guest. Although you liked our courteous associates at the front desk, we apologize for the inconvenience you had in your suite. What you experienced is not acceptable, and we will take corrective actions to ensure this is not repeated. Your rating is appreciated, and we hope to serve you even better in the future. Sincerely, Hotel Management
Ok for short stay. Stay was fine but lack of breakfast because of COVID should hv prompted management to make coffee available either in lobby or in rooms. Never stayed anywhere where you can’t get coffee or tea as needed.
Business response:
Julia, thank you for sharing your feedback with us. Although you had an overall satisfactory stay, we are sorry for your disappointment with coffee not being available during your visit. We hope the positive aspects of your stay will bring you back to us in the future. Sincerely, Hotel Management
Business response:
We appreciate you selecting us and taking the time to leave your feedback. We hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and wish to have another opportunity to welcome you for the five-star stay we strive to provide every guest. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Business response:
Doug, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Shirley, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Good
Business response:
Sunil, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us perfect feedback. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.