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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at 10pm after 18 hours of traveling. Friendly check-in clerk saw I was lugging a lot of luggage and changed me to a ground floor room, and authorized a late checkout until noon. The hotel had everything I needed for my overnight stay - clean bed, comfortable temperature, good shower with ample hot water, and a decent enough breakfast bar with instant oatmeal. The only negative is it’s not particularly close to public transport hub, so I had to use Lyft twice.
Business response:
Thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our courteous service, comfortable suites, and our amenities. We look forward to welcoming you back soon! Sincerely, Hotel Management
Comparatif avec les services en Europe Il faut payer en carte bleue la réservation , la cuisine pas équipée en vaisselle il faut demander à l'accueil, petit-déjeuner sans pains, pas de beurre, pas de croissant, pas du jus,pas d'eau, par contre il ya du lait , du chocolat, du thé , du café,pas de lave vaisselle,
Business response:
Thank you for your review of your recent stay. Although you had an overall satisfactory stay, we are sorry for the disappointment with our kitchenware policy and payment policy. Moreover, we are sorry our grab-and-go breakfast was not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
We ordered a queen bed and For Some reason got a double unfortunately
Business response:
Thank you for taking the time to provide your feedback, and we are sorry for the reservation issues you experienced. We offer no excuses for this mix-up, and we apologize for the inconvenience this caused you. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
Convenient, cost effective, lots to do near by. Close to commuter options.
Business response:
Thank you for choosing Extended Stay America and for your kind comments. We appreciate you especially highlighting our convenient location and the reasonable value we provide. We hope you will be staying with us again on your next visit. Sincerely, Hotel Management
Convenient with lots of shops and restaurants near by.
Business response:
Thank you for choosing Extended Stay America. We are glad our location worked well for you and that you appreciated being so close to a variety of restaurants and shopping. We value your comments and hope to see you again soon. Sincerely, Hotel Management
Convenient! Also the woman behind the counter was AWSOME. I think her name was Shazia!
Business response:
Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Shazia, and we will be sure to share your comments with her as she will be so pleased. Thank you also for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.