Extended Stay America - Washington, D.C. - Reston

Business response:

We greatly appreciate your fantastic rating of Extended Stay America - Washington, D.C. - Reston. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, General Manager 

Business response:

Gonde, thank you so much for this awesome review. We are glad that everything went well during your stay and that your spotless room made for a memorable experience. Thanks again for choosing Extended Stay America - Washington, D.C. - Reston. We look forward to your next stay. Sincerely, General Manager 

Business response:

We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager 

Business response:

Tiffany, thank you for sharing your 4-star rating of Extended Stay America - Washington, D.C. - Reston. We appreciate you choosing our hotel. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Washington, D.C. - Reston. We are delighted to know our location close to various attractions of the city was ideal for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager 

Business response:

Thank you for your review. We are extremely concerned to read your comments and apologize that our associates were not responsive to your needs. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. I have shared your concerns with my Front Desk team to ensure this is not repeated. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manage... read more

Business response:

Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Angela, thank you for sharing your kind rating with future travelers online. We appreciate you choosing us and hope to see you again at Extended Stay America - Washington, D.C. - Reston. Sincerely, General Manager 

Business response:

Kyle, it is a pleasure to have your fabulous rating for Extended Stay America - Washington, D.C. - Reston. We work hard to surprise and delight our guests, and I am so glad we accomplished that goal with you! Please come and see us again soon. Sincerely, General Manager