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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Serviceable Look, if you're staying here it's because you need an inexpensive place they has privacy. It's serviceable but not great. Location is excellent as is the staff, and that should be stressed. The staff was great.
Business response:
Thanks for evaluating your stay. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
James, thank you for taking the time to share your nice rating about your stay with us. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. We hope the Extended Stay America will be your first choice every time you visit this area. Sincerely, Hotel Management
Empty Kitchen The accommodations were very satisfactory, but it would have helped to know beforehand that kitchen did not include utensils, dishes, glasses, cups,pots, pans or even paper towels. I understand the economy of doing this but I believe I would have had a more enjoyable experience if I would have been given an opportunity to prepare better. Other than that, I was happy with my stay
Business response:
John, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you had a comfortable. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your feedback and hope to have you as our guest again. Sincerely, Hotel Management
Nice ... exactly & correctly pictured. Perfect. It was like staying in a studio apartment. The only negative feature is that most of the cable channels weren't available to me.
Business response:
Jenniferthank you for choosing Extended Stay America. We are pleased to know how much you liked your suite! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Awesome stay Manager was very nice when I checked in. Got free use of the YMCA next door while I was there! I love this hotel for this reason and will stay here when I visit N. Virginia/DC next. Target is across the street and next to several restaurants. The courtyard is beautiful and nice to sit in. Very comfortable. Had a great stay.
Business response:
Alexander, thank you for your nice review of Extended Stay America. We are delighted to read you loved our courteous service and that our location was perfect for your needs. Thanks once more, and we look forward to welcoming you soon. Sincerely, Hotel Management
Cheap, clean Ground floor room with large front window. There were "blackout " curtains so you had a choice between sitting in a dark cave and being on display to anyone who walked by. Non-smoking room, but smoking allowed in the courtyard so I always seemed to smell smoke. Worst free breakfast ever: granola bars and stale cellophane-wrapped muffins and coffee. Full kitchen a plus. No daily maid service, which was fine by me. Slow Wifi with weak signal. Overall decent relatively cheap basic accommodations. Easy walk to Chipo... read more
Business response:
Greg, thank you for staying with us and for your feedback. We are happy you liked our location and our affordable rates. However, we are sorry you were not pleased with some of our in-room amenities and the inconvenience it caused.I will also make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope you will visit us another time so we can provide you with a much more satisfying experience. Sincerely, General Manager
Comfortable, good staff, nice area Excellent stay, nice staff - Nicole was very nice and helpful. Very comfortable room with kitchen, great area. We may go back for a longer stay. Only possible negative is that I don't know if there is on-site office staff after 11 pm, there was a note about office hours until 11, we arrived at 10 but sometimes drive late to hotels.
Business response:
I am happy to read about your wonderful stay at Extended Stay America. We are thrilled to know you loved our excellent service and your comfortable room along with the kitchenette. I will surely share your compliments with Nicole. We hope to welcome you back soon. Sincerely, General Manager
Business response:
I appreciate you taking the time to post your review. We are delighted to know you had a fantastic time being with us. We hope to see you again at Extended Stay America. Sincerely, General Manager
Pros and cons I was in the area to visit friends & needed a dog friendly hotel. So that was a plus. The unit I was in had a full size refrigerator & two burner stove top - the kitchen could be 'customized' for you by going to the front desk to ask for the the equipment. Eh, wasn't eating in a lot so no big deal there. Placards everywhere stipulating that it is a 'smoke-free' hotel, but also in evidence were cigarette butts everywhere & a lingering smell of cigarette smoke. Easy walking distance to Reston town center - lots o... read more
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, bit I am sorry for the inconvenience you experience during your stay. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area. Sincerely, neral Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.