Extended Stay America - Washington, D.C. - Reston

Business response:

Christopher, thank you for sharing your wonderful review about your stay at Extended Stay America. We are delighted to read you had an amazing time here and found us to be a great value in the area. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Mercedes, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are thrilled to read you loved our courteous service and your well-appointed room. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We are happy you had a satisfactory stay. We have shared your concerns with our housekeeping team so that they can be more accurate in their work. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. We hope you will choose us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Thank you for your kind rating of Extended Stay America. It’s great to see our service and facilities were to your satisfaction which made your stay pleasant. We hope you will make us your home again in the future. Sincerely, Hotel Management 

Business response:

Wendy, thank you for being our guest at Extended Stay America and for sharing your experience. We are glad you had a comfortable stay and that our location was convenient for your needs. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for providing a nice review. We are glad you had a comfortable stay and that you loved most aspects of our hotel. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Marcello, thank you for your nice rating. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Gonde, thank you for being our guest and for providing your feedback. We are happy you had an overall comfortable stay. We have shared your feedback with our maintenance team so that can fix the issue as soon as possible. Thanks again for bringing this to our attention, and we hope you will visit us again for a much better experience. Sincerely, Hotel Management