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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good location very clean , friendly staffs, close to reston metro station so I can park and ride metro to sightseeing in DC.
Business response:
Thank you for being our guest at Extended Stay America - Washington, D.C. - Reston. We are delighted to know our location close to various attractions of the city was ideal for your needs and that you were impressed with the service provided by our staff. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Dissappointed Room had ants, front desk non-responsive. At times, front desk didn't answer phone. Front dest Manager told me that I was rude for calling our for him when no one was in attendance at the front desk.
Business response:
Thank you for your review. We are extremely concerned to read your comments and apologize that our associates were not responsive to your needs. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. I have shared your concerns with my Front Desk team to ensure this is not repeated. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manage... read more
Business response:
Thank you for taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we always want to know if there is anything we can do to improve your experience as we would love to ensure your complete satisfaction. We appreciate your feedback and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Angela, thank you for sharing your kind rating with future travelers online. We appreciate you choosing us and hope to see you again at Extended Stay America - Washington, D.C. - Reston. Sincerely, General Manager
Business response:
Kyle, it is a pleasure to have your fabulous rating for Extended Stay America - Washington, D.C. - Reston. We work hard to surprise and delight our guests, and I am so glad we accomplished that goal with you! Please come and see us again soon. Sincerely, General Manager
Comfortable Stay Close To Reston Town Center This hotel was comfortable and met the need I had of it, which was a clean and secure place to park myself when I wasn't out on business or meeting local friends. It was certainly a better price compared to similar nearby hotels which were almost double the rate for no extra benefit to me. I'd stay at this Extended Stay America location again.
Business response:
Peng, thank you for choosing to stay at Extended Stay America - Washington, D.C. - Reston. We are delighted we met your expectations, especially with our affordable rates and location. We look forward to your next visit soon. Sincerely, General Manager
For price, excellent deal. For the age it is a great, clean place to stay.
Business response:
Karis, we appreciate your kind review of Extended Stay America - Washington, D.C. - Reston. We are glad to read you recognized our well-kept property and the great value we offer. We look forward to welcoming you again on your next trip to Washington. Sincerely, General Manager
A good hotel for the money. Great staff. This hotel has an excellent location, about six miles from Dulles Airport. The staff is extremely friendly and helpful (I've seen contradicting reports here on this website, but we all have our experiences and opinions), and it's a reasonably priced venue for its location. It also has a self-serve laundry room on the ground floor (again, reasonably priced: $2/wash, $2/dry). The negative points that I encountered were that 1) the hotel has some of the smallest bath towels I've ever enc... read more
Business response:
Thank you for staying at Extended Stay America - Washington, D.C. – Reston. We are glad to read you not only liked our location and the service provided by our associates but also found us to be a good value in the area. Please know that our brand standards require us to keep kitchenware at the front desk. We also appreciate your observations and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
One night stay! I ask for a non smoking room. It reeked of smoke when you went in. When you pulled out the chairs from the breakfast bar there was food on the chair. Bed was very comfortable although stains on the valance
Business response:
Thank you for choosing us for your overnight stay. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We regret the inconvenience caused, and please give us another chance to provide you with the hospitality yo... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.