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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel close to target and reston town center Needs to be cleaned more. Cigarette butts were everywhere and people kept smoking just outside of rooms
Business response:
Thank you for choosing our hotel and sharing your review. Although you liked our convenient location, we are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas, and I appreciate you bringing this to my attention so I can address it appropriately. Thanks again for letting us know, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager
Business response:
Marcus, thank you for sharing your nice rating. We are happy you enjoyed your stay at Extended Stay America - Washington, D.C. - Reston and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
and I'm supposed to be the Bad Guy, WOW! didn't feel as safe as I once did there, tired of Target Food Poisoning!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
same as before, they're just trying to push me out same as before, why would Anyone be trying to spike the Food and Drinks of an Ex-coma patient, how is it that these people act as if they're so mad at me for what, my Not catching some screwed up infections?
Business response:
We cannot apologize enough for the poor service you received during your stay with us. I will be personally reviewing your comments with all my team members to make sure we meet the high standards you expect from our brand. We hope you will consider us the next time you are in this area. Sincerely, General Manager
Stop Driving so ugly! It was cool, other than the fact that it keeps seeming to be these same types of characters Everywhere that I've been for the past 6 something Years trying to make sure that I NOT be able to get away and get Peace
Business response:
Thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager
Very friendly staff! Very friendly staff. Great proximity to Reston Town Center and wonderful restaurants.
Business response:
Robin, thank you for being our guest at Extended Stay America - Washington, D.C. - Reston. We are delighted to know our location was convenient for your needs and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team for a job well done. We appreciate your business and look forward to seeing you again soon! Sincerely, General Manager
Good place to stay The room was fine, the service people were very friendly. The location was great in proximity to everything we needed. Just hard to find at first. GPS address was off a bit.
Business response:
We appreciate the outstanding review! I am delighted to see how much you enjoyed your stay, especially our courteous associates and the location which was perfect for your needs. It was our pleasure hosting you at Extended Stay America - Washington, D.C. – Reston. We hope to serve you again soon! Sincerely, General Manager
Great location Check in was a huge hassle and "breakfast" isn't much but the room was nice and right in the middle of a restaurant and shopping district
Business response:
John, thank you for the review of our hotel. Your positive comments about your room and our location are greatly appreciated. I will share your concerns with my front desk staff as well as breakfast team in an effort to improve our service and facilities. We hope you will give us another chance to serve you better. Sincerely, General Manager
Good hotel for what needed Only syayed overnigjt, jut the toom datkening blinds allwed us to get some much needed sleep in the am.
Business response:
Thank you for sharing your positive feedback about Extended Stay America - Washington, D.C. - Reston. We strive to please all of our guests and your review tells us that we are meeting those goals. We appreciate you choosing us for your overnight stay and hope to see you again in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,923 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.