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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The units were efficient and clean. The beds were comfortable. It was easy to access the property. There were several places outside to relax with friends. I did not like that I had to go to the office and request the coffee pot, the coffee, plates,silverware and cups/glasses. The breakfast left a lot to be desired. Staff was friendly.
Business response:
Dear Janet, Thank you for sharing your thoughts about your recent stay. We are glad you enjoyed your time with us and appreciated our clean accommodations and well-located, spacious property. However, we certainly apologize for your disappointment with the breakfast and the inconvenience caused regarding the dishware. Please know, to ensure cleanliness for every guest, we keep the dishware at our front desk. Your feedback will be shared with our staff so we can ensure your next stay is exceptional in every aspect. Thank you ... read more
Nice place
Convenient
Business response:
Thank you, Li, for your positive feedback! We are glad to hear that you found your stay convenient. At Extended Stay America, we aim to provide comfort and ease for all our guests, and we appreciate your review. We hope to welcome you back for an even better experience in the future!Sincerely,Hotel Management
Nice place
The best service
Business response:
Dear Daniel, Thank you for the positive review and for taking the time to recognize our hotel. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management
Unpleasant There were no hangers, hair dryer, nor dishes in the room. The coffee in the lounge was bad. The bathtub porcelain was worn and streaked. No uce trsys in freezer.
Business response:
Dear Randolph, Thank you for your feedback. We strive to provide a comfortable experience, and your comments are valuable. Items like hangers, hair dryers, and kitchen essentials are available upon request to ensure your stay meets your expectations. We appreciate your input and will work on enhancing our services for future visits. Safe travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,962 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.