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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the very reasonable price under half the more upscale local options, everything was as expected. The only exceptions of overflowing garbage bins near the walkways to the room and the non-adjustable AC direction blew towards the bed. Slight annoyances, otherwise perfectly basic stay with a kitchen I didn't use.
Business response:
Dear Andrew, Thank you for sharing your feedback with us! We are glad to know that, overall, your stay met your expectations and provided good value for the price. However, we apologize for the overflowing garbage bins and the inconvenience caused by the AC. We will address both issues to ensure a better experience for future guests. We appreciate your comments and hope to welcome you back for another stay at Extended Stay America!Sincerely,Hotel Management
Worked out well for what I needed
Business response:
Dear Aaron, Thank you for your feedback. We are glad to hear that your stay met your needs. Our goal is to provide a convenient and satisfactory experience for all our guests. If there are any specific areas where we can improve, please let us know, as your insights are invaluable to us. We hope to welcome you back in the future for an even better experience.Sincerely,Hotel Management
My one night stay was fine. I did notice that the exterior walkways and stairs were dirty. Some of the people staying there looked unsavory.
Business response:
Dear Lisa,Thank you for sharing your feedback. We are glad to hear your stay was overall satisfactory, but we sincerely apologize for the condition of the exterior areas and any discomfort caused by the environment. Cleanliness and guest comfort are top priorities, and your comments will be addressed with our team to ensure improvements. We appreciate your understanding and hope to provide you with a more pleasant experience in the future.Sincerely,Hotel Management
The hallways and stairs were dirty. A good power-washing can clean the area up.
The units were efficient and clean. The beds were comfortable. It was easy to access the property. There were several places outside to relax with friends. I did not like that I had to go to the office and request the coffee pot, the coffee, plates,silverware and cups/glasses. The breakfast left a lot to be desired. Staff was friendly.
Business response:
Dear Janet, Thank you for sharing your thoughts about your recent stay. We are glad you enjoyed your time with us and appreciated our clean accommodations and well-located, spacious property. However, we certainly apologize for your disappointment with the breakfast and the inconvenience caused regarding the dishware. Please know, to ensure cleanliness for every guest, we keep the dishware at our front desk. Your feedback will be shared with our staff so we can ensure your next stay is exceptional in every aspect. Thank you ... read more
Nice place
Convenient
Business response:
Thank you, Li, for your positive feedback! We are glad to hear that you found your stay convenient. At Extended Stay America, we aim to provide comfort and ease for all our guests, and we appreciate your review. We hope to welcome you back for an even better experience in the future!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,928 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.