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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice surroundings but facilities are not well maintained.
Business response:
Dear Thomas, Thank you for sharing your experience with us. We are pleased you enjoyed the setting, though we regret that certain aspects did not meet expectations. Ensuring a well-kept environment is essential to us, and your feedback will be addressed with our team for improvements. We appreciate your insights and hope for the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
It is cost effective
Business response:
Dear Ahmed, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. We are glad that your stay was enjoyable and that we exceeded all of your expectations for a great price. We are glad to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management
I only needed to stay here for 2 nights but the room was comfortable overall. Parking was easy. The only downside in the room was the refrigerator which worked but wasn't very cold which was a little concerning since we needed to keep some medication cold during the stay
easy to check in convenient. best breakfast ever
Business response:
Dear Mel, Thank you for your feedback! We're delighted to hear that you found check-in easy and our location convenient. It’s especially great to know that you enjoyed our breakfast and considered it the best! Our team works hard to provide a seamless and enjoyable experience, and your kind words mean a lot to us. We truly appreciate your support and look forward to making your next stay at Extended Stay America just as wonderful. Sincerely,Hotel Management
In general it was clean - some vague stains on towels and sheets but they were still washed and clean. Very thin, lightweight blanket on bed which was the main uncomfortable factor about the stay. In general, it was totally fine but little quirks had been overlooked - the toilet flush was a button hidden by the counter in the bathroom and only one night stand on one side, that kind of thing.
Business response:
Dear Meg, Thank you for sharing your feedback with us. We’re glad to hear that you found the room clean overall. We apologize for the stains on the towels and sheets and will address this with our housekeeping team to ensure consistency. We also appreciate your comments on the bed blanket, toilet flush location, and nightstand setup. These are valuable insights, and we’ll work on improving these details for future guests. We hope to welcome you back for a more comfortable stay!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,962 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.