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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked two rooms. They were not near each other.. we had an issue with the bathroom. Needing a plunger.. they couldn’t find one.. their solution was for us to use a bathroom on another floor..
Business response:
Dear Guest, We appreciate your feedback and sincerely regret the inconvenience you experienced. We understand the importance of having rooms close together and quick solutions to maintenance issues. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Our team's priority is exceptional service to our guests, so we are very disappointed this was not your experience. We hope you will give us another chance to show how much we appreciate having you as our guest. Sincerely, Hotel Mana... read more
Free breakfast at most other hotels are more than just coffee and breakfast bars!
Business response:
Dear Frank, We understand your disappointment with our breakfast offerings and are constantly looking for ways to improve. While our breakfast is currently a more limited selection, we are actively exploring options to enhance it in the future. Your comments help us identify areas for improvement, and we are committed to making changes where needed. We hope you’ll give us another opportunity to provide a better experience during your next visit.Sincerely,Hotel Management
Wonderful Staff 😊 I stayed at extended stay Reston for a couple of months. The staff was wonderful actually they became like family. All of the staff was awesome however Jose, Nora and Kumar were the the ones I came in contact with the most and they were all awesome. Nora Auto maternity leave and I'd like to say congratulations on your new bundle of joy! If I ever needed a place to stay in Reston again without a doubt I choose this place because of the excellent customer service from this wonderful staff. Cheers to extended... read more
Nice surroundings but facilities are not well maintained.
Business response:
Dear Thomas, Thank you for sharing your experience with us. We are pleased you enjoyed the setting, though we regret that certain aspects did not meet expectations. Ensuring a well-kept environment is essential to us, and your feedback will be addressed with our team for improvements. We appreciate your insights and hope for the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
It is cost effective
Business response:
Dear Ahmed, Thank you for staying with us and posting your kind remarks about our hotel, Extended Stay America. We are glad that your stay was enjoyable and that we exceeded all of your expectations for a great price. We are glad to share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management
I only needed to stay here for 2 nights but the room was comfortable overall. Parking was easy. The only downside in the room was the refrigerator which worked but wasn't very cold which was a little concerning since we needed to keep some medication cold during the stay
easy to check in convenient. best breakfast ever
Business response:
Dear Mel, Thank you for your feedback! We're delighted to hear that you found check-in easy and our location convenient. It’s especially great to know that you enjoyed our breakfast and considered it the best! Our team works hard to provide a seamless and enjoyable experience, and your kind words mean a lot to us. We truly appreciate your support and look forward to making your next stay at Extended Stay America just as wonderful. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,893 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.