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Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. We’re delighted to know you had a good experience during your stay with us. Providing our guests with comfort, cleanliness, and attentive service is always our top priority, and it’s wonderful to hear that your visit met your expectations. Your kind words are truly appreciated by our entire team, and we are grateful you chose our hotel. Should your travels bring you back to the area, we would be honored to welcome you once again at Extended Stay America and ma... read more
Convient location. However. Very loud area
Business response:
Dear Steven, Thank you for taking the time to share your feedback. We're glad to hear you found our location convenient, as we’re situated close to many local attractions and services. However, we sincerely apologize for the noise disturbance you experienced during your stay. We understand how important a quiet environment is for rest, and we’re actively exploring solutions to reduce outside noise. Your comfort is our priority, and your comments help guide our improvements. We truly appreciate your understanding and look for... read more
👍
I think I almost got mugged in the parking
Business response:
Dear Jose, We are deeply sorry to hear that you felt unsafe in our parking area. Guest safety is our highest priority, and we are actively reviewing this incident and reinforcing our security measures to ensure a safe environment for all. Your experience is not reflective of the standard we aim to uphold, and we truly appreciate you sharing it. We value your feedback and hope to welcome you back with improved confidence. Sincerely, Hotel Management
Needs maintenance. Some areas clean, some not so much. Room smelled like dog.
Business response:
Dear Valri, We apologize for the inconsistencies in cleanliness and for the odor you experienced in your room. Your comments have been shared with our housekeeping and maintenance teams to ensure a more thorough inspection and improvement of room conditions moving forward. Providing a fresh, comfortable stay is important to us, and we regret missing the mark this time. We appreciate your honesty and the opportunity to improve. We hope to welcome you back soon. Sincerely, Hotel Management
Staff were nice and a accommodating. The room was clean but the furniture was older. Parking was an issue-they had the smallest parking lot I’ve ever seen at an Extended Stay. I parked in a handicap spot jgst so i could be closer to the room.
Business response:
Dear Jason, Thank you for your feedback and for recognizing our friendly, accommodating staff and clean rooms. We understand your concerns about the older furniture and the limited parking space. Please know we are actively exploring solutions to improve both the comfort of our accommodations and the convenience of parking for our guests. Your comments help us identify where we can do better, and we truly appreciate you sharing them. We value your stay and look forward to welcoming you back to Extended Stay America! Sincerel... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 3.7 star rating with 2,928 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.