This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Reston
- Hotels
- Reston, VA
About this business
Location details
12190 Sunset Hills Rd., Reston, VA, 20190, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Semi last minute booking as ive been in the process of moving. There’s nothing fancy about the facility but it was clean and convenient to everything. I locked myself out of my room and someone was able to assist me at 6:30 am. Dependable stay!
Business response:
Dear Guest, Thank you for sharing your feedback! We’re glad to hear that our property met your needs during your move. It’s great to know that you found the location convenient and the facility clean. We’re also pleased to hear that our team was able to assist you promptly when you needed help. We aim to provide dependable service for all our guests, and it’s wonderful to hear we succeeded in making your stay more comfortable. Thank you again for your kind words, and we hope to welcome you back soon for another great experie... read more
Area around hotel is nice -- restaurants. Is about 10 minute walk from the metro
Business response:
Dear Guest, It was our pleasure to have you stay at Extended Stay America recently. Thank you for taking the time to share your generous comments, especially about our ideal location. With easy access to plenty of restaurants and shops within minutes, our hotel is a very comfortable and affordable choice when in the area. We hope to welcome you back again shortly.Sincerely,Hotel Management
Room was not really that clean; stains on the sheets and bathroom could have used a lot of help. There was nothing in the kitchen (no pots/pans or utensils) so unable to cook. Also there was no coffee maker. I was down at the breakfast area at 8am and there were 3 breakfast bars - that was it for food - so basically a terrible selection. Not worth the money and the area seemed a bit unsafe. At 4:30AM there was a woman yelling for her kid to get up so pretty thin walls. Will never stay there again.
Business response:
Dear Guest, We regret that cleanliness, kitchen amenities, and breakfast did not meet your expectations. As an extended-stay hotel, kitchen items are available upon request at the front desk to accommodate individual needs. We apologize for any noise disturbances and will review ways to enhance guest comfort. Your concerns are noted, and we appreciate the opportunity to improve. We hope to regain your trust in your future stay. Sincerely, Hotel Management
Muy buen servicio
Nice and affordable hotel near Reston Town Center Nice and clean and affordable hotel in Reston, VA near the Reston Town Center Metro stop. It is a "long-stay" setup so no daily cleaning or tower amenity updates, which are OK as the supply at check-in is enough. They do offer clean for stay longer than 7-days without charge.
Business response:
Dear Guest, Thank you for your feedback and for choosing to stay at Extended Stay America. We’re glad you enjoyed our clean, affordable accommodations and convenient location near the Reston Town Center Metro stop. We appreciate you highlighting our long-stay setup and complimentary cleaning services for stays over seven days. Your understanding of our amenities is greatly appreciated. We look forward to hosting you again and providing another comfortable and convenient stay. Sincerely,Hotel Management
I booked two rooms. They were not near each other.. we had an issue with the bathroom. Needing a plunger.. they couldn’t find one.. their solution was for us to use a bathroom on another floor..
Business response:
Dear Guest, We appreciate your feedback and sincerely regret the inconvenience you experienced. We understand the importance of having rooms close together and quick solutions to maintenance issues. It is always our goal to follow up immediately and resolve everything to your total satisfaction. Our team's priority is exceptional service to our guests, so we are very disappointed this was not your experience. We hope you will give us another chance to show how much we appreciate having you as our guest. Sincerely, Hotel Mana... read more
Free breakfast at most other hotels are more than just coffee and breakfast bars!
Business response:
Dear Frank, We understand your disappointment with our breakfast offerings and are constantly looking for ways to improve. While our breakfast is currently a more limited selection, we are actively exploring options to enhance it in the future. Your comments help us identify areas for improvement, and we are committed to making changes where needed. We hope you’ll give us another opportunity to provide a better experience during your next visit.Sincerely,Hotel Management
Wonderful Staff 😊 I stayed at extended stay Reston for a couple of months. The staff was wonderful actually they became like family. All of the staff was awesome however Jose, Nora and Kumar were the the ones I came in contact with the most and they were all awesome. Nora Auto maternity leave and I'd like to say congratulations on your new bundle of joy! If I ever needed a place to stay in Reston again without a doubt I choose this place because of the excellent customer service from this wonderful staff. Cheers to extended... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Reston
How is Extended Stay America - Washington, D.C. - Reston rated?
Extended Stay America - Washington, D.C. - Reston has a 4.4 star rating with 1,962 reviews.
When is Extended Stay America - Washington, D.C. - Reston open?
Extended Stay America - Washington, D.C. - Reston is open now. It will close tomorrow at 12:00 a.m.